Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Level Management > Service Level Management administration tasks > Check Service Level Target metrics on a dashboard

Check Service Level Target metrics on a dashboard

You can check the overall status of the Service Targets or Process Targets to better understand the performance of your business. The Service Level Agreement (SLA) dashboards provide comprehensive information about the targets.

To check the Service Level Target metrics on the SLA dashboards, follow these steps:

Click Service Level Management > SLA Overview.
Select a category of information that you want to check from the drop-down list on the toolbar.
(Optional) To save the current page as the default view of the dashboard, click the Save as home page icon .
(Optional) To get the latest data, click Refresh .
(Optional) To export the current page as a PDF document, click Export .
(Optional) To create a new dashboard, click Create New Dashboard and then follow the instructions.
(Optional) To add new content into the dashboard, click Add Content and then follow the instructions. For example, you can add new content to the dashboard to monitor the SLA, OLA, or UC status.

Note A new table "sloresponsehist" is added, and the table is mainly a copy of the standard "sloresponse" dbdict with necessary amendments for the working time of assignment groups. You can use the table for report generation.

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