Service Manager9.41

Use > Service Level Management > Service Level Management administration tasks

Service Level Management administration tasks

Service Level Management administration covers these areas of responsibility:

Service Level Administration Activities	Common Tasks
Service Level Management data	Recalculate availability and response time Research overall results Research process metrics Research service metrics Check Service Level Target metrics on a dashboard
Service Contract administration	View an expired service contract View a service contract Link a service contract to a Service Level Agreement Create a new service contract Delete a service contract Edit a service contract Edit the Service Contract control record Configure Process Targets for assignment groups
Service Level Management administration	Edit the Service Level Management control record Assigning Service Level Targets to an application record
Outages	Change outage start and end times Disable outage spreading Enable outage spreading Enable automatic outage posting Disable automatic outage posting

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