Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Smart Analytics
- Setting up Smart Analytics
- Administrator tasks
- User tasks
- Use Smart Search as a general search tool
- Actionable context aware search
- Use adaptive learning in Smart Search
- Create a Smart Ticket in ESS
- Create a Smart Ticket in SRC
- Create a Smart Ticket in Mobility client
- Create a SmartTicket in power user view
- Use Hot Topic Analytics to create an incident, problem, or change
- Use Hot Topic Analytics to create a KM article
- Use Hot Topic Analytics to set incident parent
- Access Hot Topic Analytics from SM reports
- Best practices
- Tailoring
- Troubleshooting
- Limitations
- Smart Analytics APIs
User tasks
This section includes some typical user tasks after implementing the Smart Analytics:
Use Smart Search as a general search tool
Actionable context aware search
Use adaptive learning in Smart Search
Create a Smart Ticket in Mobility client
Create a SmartTicket in power user view
Use Hot Topic Analytics to create an incident, problem, or change
Use Hot Topic Analytics to create a KM article
We welcome your comments!
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