Create a Smart Ticket in power user view

User Role: Service Desk Agent

To submit a request on behalf of a user in the power user view (index.do), follow these steps:

1. Log on to Service Manager.
2. Click Service Desk > Create Smart Interaction.
3. Fill in the name of the contact.
4. Type a description of the issue.

5. Click Smart Classification.

   The fields such as Category and Affected Service are intelligently populated with the most likely values based on the analysis by SM Smart Analytics. Meanwhile, SM Smart Analytics also suggests some other possible values for you to choose from.

   Note If you are not satisfied with the values suggested by SM Smart Analytics, you can click the Fill Field icon to manually choose a value for each field.

6. Click Continue. The full interaction form is displayed, and the corresponding fields are populated with the values that you specified in the previous step.

7. Complete the interaction with additional information if needed, and then proceed with your record accordingly.