Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Smart Analytics > User tasks > Actionable context aware search

Actionable context aware search

At any time while you create or update an Interaction or Problem record or update an Incident record, you can perform a smart search to find solutions. When you find a solution, you can add the solution to the resolution or workaround field of the record you are processing.

The context aware search is disabled from the self-service user view (ess.do).
To remove the legacy search icon, you need to edit the form to remove the legacy icon manually.

To use Smart Search for a solution, follow these steps:

While you are submitting a record, click the quick search button to open the quick Smart Search window on the right panel. Smart search uses the content in the Description field of this record as the search string.
In the Smart Search results, click the hyperlink to view a solution document.
When there is a document with the correct solution or workaround, the Use Solution button appears, and you can click Use Solution to add the solution to the resolution or workaround field of the record.
After you select Use Solution, the system displays the record with the resolution or workaround field updated. You can continue processing the Interaction, Incident, or Problem record that prompted your quick Smart Search.

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