Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Time Period Management > Working with time periods > Retire a time period

Retire a time period

Once a time period is no longer needed, you can retire it. When retired, the time period record is inactive and closed.

Note You can retire a time period only when it is in the planning or published phase.

To retire a time period, follow these steps:

Navigate to Time Period Management > Search Time Periods, and then open the time period record you want to retire.
Make sure the record is in the planning or published phase.
Click Retire.

The time period advances to the retired phase, and becomes read-only. All occurrences in the Occurrences section have been removed.

To unretire a time period, follow these steps:

Note To unretire a retired time period, you need one of the following security roles: system administrator, Timeperiod Administrator, or Timeperiod Manager. These roles have the rights to unretire time periods.

Open the time period.
Click More or the More Actions menu, and then select Unretire.

The time period returns to the planning phase.

Note Although the rules are active at this time, the occurrences are not automatically added back. You need to manually save the rules to get them back.
In the Rules section, open each rule, and click Save and then Save & Exit.

The occurrences now display in the Occurrences section.

Send Help Center feedback