Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Time Period Management > Working with time periods > Submit a time period for approval

Submit a time period for approval

Once you have finalized a time period definition, you can submit it for approval. By default each time period will go through the time period approvals defined in the Timeperiod approval definition, which is a global definition that takes effect on all time periods. Your administrator can create their own approval definitions and associate them to different time period categories.

To submit a time period for approval, follow these steps:

Navigate to Time Period Management > Search Time Periods, and open the time period through a search.
Click Submit for Approval.

The time period moves to the approval phase, and its Approval Status changes to pending.

The Approvals section now lists all currently required approvals. Once an approval is completed, the approval activity will be displayed in the Approval Log.

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