Access the knowledgebase

Part of Workflow(s):

Problem Management: Categorization

Problem Management: Investigation

Applies to User Roles:

Problem Analyst

Problem Coordinator

Problem Manager

The central knowledgebase is the default database for any knowledge search in HPE Service Manager. You can search the knowledgebase by using the standard Service Manager knowledge application, or you can choose other knowledgebases to search.

To access the Service Manager knowledgebase, follow these steps:

  1. Click Problem Management > Search Knowledgebase.
  2. Use search or advanced search to find one or more records. For example, type a word or phrase in the Search for field.

Note You can search for the following libraries:

  • Knowledge Library

  • Known Errors

  • Problems

  • Incidents

  • Interactions