Open an attachment in a problem record

To open a file that is attached to a record, follow these steps:

  1. Open the record to which the file that you want to open is attached. To do this, select a record from the queue or search for a specific record.
  2. Scroll down to and click the Attachments tab.
  3. To open a single file, click the file name or the download icon in the Download column.

    To open multiple files, select the files that you want to open by using the check-boxes next to the file names, and then click Download.

    Note When you download multiple attachments concurrently, HPE Service Manager packages the files in a compressed (zipped) folder. Some third-party unzipping tools may not correctly handle file names that contain non-Roman characters. In this situation, the name of the unzipped file may change unexpectedly. We recommend that you use WinRAR to unzip the compressed folder.

  4. Click Save.