Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management workflows and user tasks > Assign a known error record to schedule a fix

Assign a known error record to schedule a fix

Part of Workflow(s):

Known Error: Logging

Applies to User Roles:

Problem Manager

When you have validated a solution to a known error and determined that the required approach can be resolved by a Problem Analyst, follow these steps:

Click Problem Management > Search Known Errors.
Use search or advanced search to find one or more records.
Select the known error record that you want to assign from the record list.
Click the Fill icon in the Assignment Group field to select the assignment group. The Problem Coordinator for the group is automatically displayed in the Assignee field.

If you need to reassign this known error record to a different coordinator, click Fill to generate a record list of Problem Coordinator names, and then choose one.
Note the resolution information from the problem management meeting.
- In the Activities tab, click New Update Type, and then select Problem meeting.
- Type notes in New Update to add information about the proposed fix and requested fix date. The Problem Coordinator uses this information to schedule the fix for a Problem Analyst to resolve.
Click Save & Exit. The system notifies the Problem Coordinator of this updated record.

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