Use > Problem Management > Problem Management workflows and user tasks > View records related to a problem

View records related to a problem

Part of Workflow(s):

Problem Management: Investigation

Applies to User Roles:

Problem Analyst

Problem Coordinator

Problem Manager

Part of the review process for monitoring problems includes reviewing related records. When you review records related to a problem, you can see how many incidents and other record types are affected by the reported problem. As the Problem Manager reviews and monitors problems and known errors, this is an opportunity to see if any trends are developing, and to resolve any issues quickly.

To view a related record, follow these steps:

  1. Click Problem Management > Search problems.
  2. Use search or advanced search to find one or more records.
  3. Select a problem from the record list.
  4. In the Related Records tab, click on the record number of the related record that you want to view. The related record opens.
  5. Click Cancel to return to the problem record.
  6. Click Save & Exit.