Open a Problem Management task

Part of Workflow(s):

Waiting

Applies to User Roles:

Problem Coordinator

Problem Manager

When a problem is prioritized and the investigation and resolution activities are planned (such as deadlines for the root cause analysis, solution investigation, and resolution target dates), you can create the tasks for investigating, diagnosing, and testing a workaround.

To open (or create) a Problem Management task, follow these steps:

  1. Click Problem Management > Search Problems.
  2. Use search or advanced search to find one or more records.

  3. Select the target record.

  4. In the Tasks tab, click Link New Tasksand then choose a task category.
  5. Enter values in the Title, Description, Urgency, and Task fields.
  6. Click Save to move the task to the Active phase.