Use > Problem Management > Problem Management workflows and user tasks

Problem Management workflows and user tasks

The Problem Management process includes the activities required to identify and classify problems, to diagnose the root cause of incidents, and to determine the resolution to related problems. It is responsible for ensuring that the resolution is implemented through the appropriate control processes, such as Change Management.

Problem Management includes the following out-of-box workflows:

To see more workflow diagrams and more information about these workflows, refer to the HPE Service Manager Processes and Best Practices Guide linked to in the related topics.