Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Enhancements
Service Manager 9.61 includes the following enhancement requests.
| CR | Component | Problem | Solution |
|---|---|---|---|
| QCCR1E63618 | Applications | The queue names on the To Do queue page are localized but view names in the My To Do List are not. In addition, when the user selects certain queues, a localized view name displays, which will disappear from the list once the user clicks the My To Do List dropdown button. | The view names in To Do Queue are localized. |
| QCCR1E121278 | Applications | The dropdown lists of "View" are not translated when opening "Search Changes" page. | The dropdown lists of "View" are translated when opening "Search Changes" page. |
| QCCR1E146211 | Applications | The system does not support copying Change/Request models and task plans. | You can copy Change/Request models with task plans now. |
| QCCR1E140557 | Applications | The system displays the CI Identifier instead of the Display Name in the Old Value and New Value fields in the Data Modification Events form. | The system now displays the Display Name in the Old Value and New Value fields in the Data Modification Events form. |
| QCCR1E122603 | Applications | Customers have questions about the real limit of the counters and number tables. |
A background schedule performs check everyday. When the values of counters or numbers reach the warning threshold (approximately 80% of the maximum value), the system sends a warning mail. The default receiver is falcon. To change the receiver, you can open the Monitor Counter and Number schedule record and then update the values in the array variable "toUsers" by adding the operator names of receivers in Javascript. Note You must keep the background processes "problem", "scheduled.action.processor", and "emailout.startup" running. |
| QCCR1E132277 | Applications | When the values of the structure of Arrays fields for the same Affected ID come from different changes, the system does not merge these values in the CI record after the corresponding changes are closed. | The system now allows you to set Update Mode for Set Expected State. By default, it is set to Replace. For the field in array or array structure, it can be set to Merge and the value will be merged with the current values in the CI record after the corresponding changes are closed. |
| QCCR1E123574 | Applications |
When you work on the kmdocFlow.view form and display screen, the following error message is displayed:
|
The maximum display options to be displayed for one form is increased to 300. |
| QCCR1E73999 | Applications | The number of records in a subgroup (virtual group) is hardcoded to 100 in the Windows client. | The number of records in a subgroup (virtual group) can now be configured in the System Information Record. |
| QCCR1E149548 | Chat Server | Microsoft SQL Server 2017 is not certified for the Service Manager Collaboration. | Microsoft SQL Server 2017 is certified for the Service Manager Collaboration. |
| QCCR1E144163 | Integrations | Smart Email needs to support login on an Exchange server by using the domain user account. | Now Smart Email supports login on an Exchange server by using the domain user account with the EWS protocol. |
| QCCR1E148966 | Mobility | Tomcat 9 is not certified for SM Mobility. | Tomcat 9 is certified for SM Mobility. |
| QCCR1E143403 | Server | It should be possible to render operator’s full name (contact.name) in the "attached by" column of the attachment widget so that the end user can understand who has added attachment to a record. |
Now if the administrator specifies attachedByName:1 in sm.ini, the system
uses the contact.name in "attached by" so that the end user can
understand who has added attachment to a record. |
| QCCR1E146220 | Server | Request to log the rowid of Files when dumping the APPs symbols with RTM:4. | Now the sm.log file logs the rowid of the Files variables when dumping the APPs symbols with RTM:4. |
| QCCR1E145077 | Server | Request to add a tool bar for ESS pages. |
You can now use the "esstoolbarbutton" parameter to enable
toolbar buttons on ESS pages. The default value is 0. To enable toolbar
buttons, set the parameter to "esstoolbarbutton:1" from sm.ini or
command line, and re-login ESS for the parameter to take effect. |
| QCCR1E141792 | Server | The Hot Topic Analytics (HTA) result is not meaningful enough and the content of HTA cannot be scaled. | Now the LDA algorithm is implemented in HTA so that HTA analyzes the data indexed in the content server for Smart Search. |
| QCCR1E135249 | Server | The Planned Start and Planned End date fields allow time value only. For example, 12:00:00. However, the system returns incorrect durations when using this value in calculations. |
This release adds a hidden parameter If the value of checkdatetimevalue is 1, the system checks the date/time value. If the value of checkdatetimevalue is 0, the system does not check the date/time value. |
| QCCR1D245819 | SMSP | Request the improve the type ahead feature by making it configurable. |
A new configuration dropdownTriggerSearch is introduced to configure when
to trigger the search function. |
| QCCR1D246118 | SMSP | Request to allow requestors to be able to approve their own requests if they are a member of the approval group. | The administrator is able to decide whether a requester can approve his or her own request if the requestor is a member of approval group. |
| QCCR1D245939 | SMSP | Request to add a new property to an item so that it is possible to make this item unavailable to order in shop when there is a newer version, but keep this item published (for maintenance and subscription modification). | Now if you enable the Disable In Shop check box before publishing a catalog item, the catalog item will not be available in the shop even after it is published. In addition, if the Disable In Shop check box is enabled for a catalog, all its catalog items will not be available in the shop. |
| QCCR1D245821 | SMSP | No notification is sent to orgadmin users when a consumer user submits or creates a service request and the request fails. | Notification is sent to orgadmin users when a consumer user submits or creates service request and the request fails. |
| QCCR1E147210 | SMSP | Request to use Full Name instead of Username when a user hovers over the avatar for SMSP. | When a user hovers over the avatar, user's Full Name is displayed. |
| QCCR1E147340 | SMSP | If a user is disabled from LDAP and logs in to SMSP by using other user source authentication such as ECAS. A denial message should be displayed. | Users are not allowed to see their history data in workstream and receive notification messages when they do not permission. |
| QCCR1E148514 | SRC | SRC should support color customization for more UI elements. | SRC can support color customization for more elements. |
| QCCR1E148917 | SRC | Tomcat 9 is not certified for SRC. | Tomcat 9 is certified for SRC. |
| QCCR1E135667 | SRC | Survey feature in SRC should be configurable (On/Off). | Updated help center to provide a document about how to remove Survey from the User Account drop-down list. |
| QCCR1E95843 | SRC | Request to make the Browse Catalog button bigger and customizable. | Now you can customize the label and size for the Browse Catalog button. |
| QCCR1E145086 | Web Client | Request to automatically decrease the tab name size when opening many tabs on the web client. | The tab width is now adaptive according to the tab title. |
| QCCR1E131712 | Web Client | Request to support pasting images in the web client besides the HTML editor. | The web client now supports pasting screenshot if there is an attachment grid exists in the form. |
| QCCR1E147198 | Web Client | The web tier does not support pasting images in the HTML Editor when you use IE 11. | The web tier now supports pasting images in the HTML Editor when you use IE 11. |
| QCCR1E146774 | Web Client | The number of records in a group displayed in inbox views is up to 100 in the Web client. | The number of records in a group displayed in inbox views can be configured in the range of 25 ~ 500. |
| QCCR1E147737 | Web Client | Tomcat 9 is not certified by the SM web tier. | Tomcat 9 is certified by the SM web tier. |
| QCCR1E127156 | Web Client | Support Microsoft Edge for Service Manager web client. | The Web client now supports Microsoft Edge. |
| QCCR1E145077 | Web Client | Request to add a tool bar for ESS pages. |
You can now use the " The default value is 0. To enable toolbar buttons, set the parameter to " |
| QCCR1E73999 | Windows Client | The number of records in a subgroup (virtual group) is hardcoded to 100 in the Windows client. | The number of records in a subgroup (virtual group) can now be configured in the System Information Record. |
Related topics
What's new in Service Manager 9.61?
What's new in previous versions
Fixed defects
Known issues
Deprecations
