Release notes > Fixed defects

Fixed defects

Service Manager 9.61 fixes the following defects.

CR Component Problem Solution
QCCR1E148332 Applications The calendar view displays the maintenance window bars for each Change inconsistently. The calendar view displays the maintenance window bars for each Change consistently.
QCCR1E147852 Applications An error occurred when executing Commit all related objects on the FeatureTracker - Feature page. Now you can execute Commit all related objects on the FeatureTracker - Feature page successfully.
QCCR1E147854 Applications An error occurred when executing Build Release on the FeatureTracker - Release page. Now you can execute Build Release on the FeatureTracker - Release page successfully.
QCCR1E147942 Applications The system cannot create the relevant sbwatchdog record when SM uses a Postgres database. FeatureTracker-Release can create the release record properly when SM uses a Postgres database.
QCCR1E149592 Applications The Smart Analytics Validation Errors page has rebranding issues. The Smart Analytics Validation Errors page no longer has rebranding issues.
QCCR1E146526 Applications The system displays incorrect missed count and missed rate in a Smart Ticket testing result. The system displays the missed count and missed rate correctly in a Smart Ticket testing result.
QCCR1E147940 Applications The Change/Request task phases are not localized in non-English locales. The Change/Request task phases are localized in non-English locales.
QCCR1E148357 Applications When a Change is related to a Request, trigger SX.cm3r.after.update reports an error in the sm.log. The system no longer reports errors in sm.log when a Change is related to a Request.
QCCR1E146572 Applications The Change task status does not support full localization. The Change task status supports full localization in the task list now.
QCCR1E146060 Applications Users cannot search for the closed Change records. Now authorized users can search for the closed Change records.
QCCR1E99108 Applications If you apply a restriction to the "ChangeModelRestriction" ScriptLibrary, the restriction is lost when applying a filter to the "changeModel.qbe" format. If you apply a restriction to the "ChangeModelRestriction" ScriptLibrary, the restriction is properly applyed when applying a filter to the "changeModel.qbe" format.
QCCR1E145903 Applications The system enables the Copy record option for a closes task that has a closed parent Change. The Copy record option is disabled for a closed task that has a closed parent Change.
QCCR1E146089 Applications When a Parent Incident is closed, the active tasks for Child Incidents remain open. When a Parent Incident is closed, the active tasks for Child Incidents are cancelled automatically now.
QCCR1E141089 Applications When you update the Interaction with an activity of the “Update from Customer” type, the system updates the related Incident accordingly. However, the “Visible to Customer” value is always false. The “Visible to Customer” value is updated as same as the one in the related Interaction.
QCCR1E147221 Applications The child Incidents pagination in Incident Management does not work as expected. The child incidents pagination in Incident Management works as expected now.
QCCR1E146193 Applications When you close a parent Incident, the problem.status of a child Incident is set to “Closed”.However, the "closed.by", "close.time","status" and "flag" fields are not set if this child Incident has open Tasks. When you close a parent Incident, the problem.status of a child Incident is set to “Closed”.In addition, the "closed.by", "close.time","status" and "flag" fields are set correctly if this child Incident has open Tasks.
QCCR1E143789 Applications The system failed to display a KM doc attachment in SRC. The system displays a KM doc attachment correctly in SRC now.
QCCR1E145915 Applications The word wrapping in knowledge documents does not work as expected. The word wrapping in knowledge documents works correctly now.
QCCR1E147347 Applications Login performance issues occur when a kmgroup record has large numbers of members. Login performance is improved now when a kmgroup record has large numbers of members.
QCCR1E147454 Applications The Advanced Filter function for Known Error Search does not work as expected. The Advanced Filter function for Known Error Search works as expected now.
QCCR1E147750 Applications The system fails to create Problem Subcategories when creating Interaction Subcategories. The system creates Problem Subcategories properly when creating Interaction Subcategories.
QCCR1E145645 Applications The system does not calculate the global lead timecorrectly in a Request record. The system calculates the global lead timecorrectly in a Request record now.
QCCR1E145306 Applications The Tasks Plan displays the incorrect task in a Request after a copy request operation. The Tasks Plannow displays the correct task after a copy request operation.
QCCR1E148554 Applications The Status drop-down list is hardcoded on the "Find a Request" page in ess.do in all non-EN locales. The Status drop-down list is localized on the "Find a Request" page in ess.do in non-EN locales.
QCCR1E148341 Applications The current.status value for Interaction/Incident tickets are not set to 'Breached' when the expiration time is equal to the end of the work schedule. The current.status value for Interaction/Incident tickets are set to 'Breached' properly when the expiration time is equal to the end of the work schedule.
QCCR1E116262 Applications The Dashboard page in the web client is not localized properly. The Dashboard page in the web client is localized properly now.
QCCR1E143281 Applications Unable to create a report when using an Aggregate query and a Multi Level field after you set a new relatedObjectMap record. Now you can create a report when using an Aggregate query and a Multi Level field.
QCCR1E146656 Applications When using Change Category on a Change without selecting the Enable Legacy Event Messages option,the system displays the following error message: Unrecoverable error in application: se.call.process on panel post.rad.exp. There is no error when using Change Category on a Change with the Enable Legacy Event Messages option selected.
QCCR1E145964 Applications The SmartEmail integration does not process all emails when there are 100 inbox emails. The SmartEmail integration works properly to process all emails.
QCCR1E146909 Applications If you set up an Advanced filter to a view, open this view by "Customize Current View", and then click "Add New Filter Criteria", the list of filters are not displayed alphabetically. If you set up an Advanced filter to a view, open this view by "Customize Current View", and then click "Add New Filter Criteria", the list of filters are displayed alphabetically.
QCCR1E145754 Applications The multi-row-array-tables are not recreated correctly in Database Dictionary when being imported from the SQL database. The array fields are recreated correctly in Database Dictionary when being imported from the SQL database.
QCCR1E145730 Applications When you create an Incident with Connect-It, the system fails to create the Incident due to a format control error. However, the status of the event record is open and the Incident ID is still communicating back to Connect-It as if the creation is successful. When the system fails to create an Incident due to the validation failure with Connect-It, the status of event record will be set to Error.
QCCR1E143428 Applications The Event scheduler failed to bypass the validation when processing the event in records.Meanwhile,the scheduler keeps trying to process the record again and again and finally hangs. The background operation bypasses all validations if the bypass validation flag is set.
QCCR1E143892 Applications The login.DEFAULT format control has the $G.disable.work.mgmt variable,which is never used. The legacy variable $G.disable.work.mgmt has been removed.
QCCR1E139084 Applications When you delete a workflow,the related ModuelStatus records are not deleted. When you delete a workflow,the related ModuelStatus records are deleted as well.
QCCR1E145916 Applications Strong query hash key error found in sm.log when SM server starts. No strong query hash key error found in sm.log when SM server starts.
QCCR1E146143 Applications No clear documentation about Smart Search and Hot Topic Analytics disaster recovery/backup solutions Provided clear documentation regarding disaster recovery/backup solutions for Smart Search and Hot Topic Analytics.
QCCR1E146368 Applications When an user creates an Interaction using Smart Email, the login name, instead of the full name, of the operator is set in the Activities tab, even if the "use full name" option is set in the Service Desk environment record. Smart Email uses full name in the Activities tab when the "use full name" option is set in the Service Desk environment record.
QCCR1E146520 Applications The display value is not displayed for a combo box field in a hover-over form.

The display value is displayed for a combo box field in a hover-over form.

Note After you load the unload file in English environment, the text field on the popup.ci.info window is replaced with a combo box. But in non-English environment, you need to customize the text field to a combo box manually.
QCCR1E145454 Applications When users update the Service Desk request from ESS client, related IM ticket will also be updated accordingly. If the content updated in ESS contains multiple lines, only the 1st line was copied to activity log of IM ticket. When updating Service Request from ESS client, the updated content will be all copied to the activity log of IM ticket.
QCCR1E122160 Applications Unable to click comfill of the CI in the "Add Filter Criteria" wizard. Now users can click comfill of the CI in the "Add Filter Criteria" wizard as expected
QCCR1E147317 Applications When a working copy of a knowledge document is published, triggers fire. A kmknowledgebaseupdates record for the working copy document (aka the Revision document) should be set with an Action of D. However, this does not occur. Somewhere within the trigger logic the Action is set to "T" meaning that the trigger logic did not complete. When a working copy of a knowledge document is published, triggers fire. A kmknowledgebaseupdates record for the working copy document (aka the Revision document) is set with an Action of D properly.
QCCR1E149584 Applications Tool bar button "Refresh" is hard coded to string on the problem details page. Tool bar button "Refresh" on the problem details page is localized.
QCCR1E147033 Applications If a user creates a number type user selection on a Catalog Item, and requests the item from the catalog using the Web or Windows Client, the user can enter an invalid value for the User Selection (for example a number with a hyphen and periods). The system will accept this as a valid number value for the User Selection. Service Catalog now properly restricts the data type for a number type user selection as expected.
QCCR1E148511 Applications When printing a dashboard that contains more than 4 reports, the system only shows 4 reports in the print preview screen, the other reports are missing or truncated. No scroll bar in the print preview screen. When printing a dashboard that contains more than 4 reports, the system shows all the reports in the print preview screen.
QCCR1E144314 Applications When there is an automatic transition in request workflow, the second change phase is not tracked in timeDuration4request table. When there is an automatic transition in request workflow, the second change phase is properly tracked in timeDuration4request table.
QCCR1E146870 Applications Via REST API an operator cannot change the assignment group of incident task if the operator is not member of the new assignment group when the update right is set to "When assigned to workgroup". Via REST API operators can change the assignment group of incident task correctly according to the operator role setting.
QCCR1E144726 Applications Service Manager Process Designer does not execute FormatControl correctly. Now, Service Manager Process Designer executes FormatControl correctly.
QCCR1E146051 Applications In Change Management module, encountered performance issues when selecting a CI which is related to a service with many linked CIs and at the moment of saving the record after CI selection. The performance is improved for Change Management module when selecting a CI which is related to a service with many linked CIs and at the moment of saving the record after CI selection.
QCCR1E146170 Applications In Service Desk module, encountered performance issues when selecting a CI which is related to a service with many linked CIs and at the moment of saving the record after CI selection. The performance is improved for Service Desk module when selecting a CI which is related to a service with many linked CIs and at the moment of saving the record after CI selection.
QCCR1E146052 Applications In Problem Management module, encountered performance issues when selecting a CI which is related to a service with many linked CIs and at the moment of saving the record after CI selection. The performance is improved for Problem Management module when selecting a CI which is related to a service with many linked CIs and at the moment of saving the record after CI selection.
QCCR1E145267 Applications The autocomplete link fills the value of "Affected CI" to "Affected Service" which is wrong because the affected CI is not an affected service. The autocomplete link no longer fills the value of "Affected CI" to "Affected Service".
QCCR1E146285 Applications Cannot save the configurations to Transitions in Task Planner.

Now users can save the configurations to Transitions in Task Planner.

Note You need install the QCCR1E146285_SM960P1_SM941.unl unload file to apply this fix.
QCCR1E145977 Applications The system hangs if users select a structure type field when adding attributes to associated CI The system no longer hangs if users select a structure type field when adding attributes to associated CI.
QCCR1E147171 Applications Clicking the 'Previous' button in wizard 'Select Subcategory' retrieves category values for which the logged in user is not authorized. This allows end users to created KM documents for categories in which they should not be able to create documents. KM category authorization settings are taken into account correctly for the Previous button in wizard 'Select Subcategory'.
QCCR1E145586 Applications Service Request Catalog (SRC) does not support sorting incidents by open time. Added one parameter "src.sortInteractionByOpenTime" in SRC configuration files to sort IDs by open time.
QCCR1E146593 Documentation The default value of the tmp directory parameter is not correctly documented. Updated the default value of the tmp directory parameter in SM documentation.
QCCR1E147557 Documentation

Unable to chat over Skype for Business after configuring the integration according to the document. The system displays some repeated error messages in the log, indicating the LyncAgent stops abnormally:

2018.03.20 15:55:08 com.hp.ov.sm.smc.openfire.plugin.lync.LyncPlugin - LyncAgent process stopped abnormally.

2018.03.20 15:55:08 com.hp.ov.sm.smc.openfire.plugin.lync.LyncPlugin - Restarting LyncAgent ...

2018.03.20 15:55:08 com.hp.ov.sm.smc.openfire.plugin.lync.LyncPlugin - Starting LyncAgent ...

2018.03.20 15:55:08 com.hp.ov.sm.smc.openfire.plugin.lync.LyncPlugin - LyncAgent process stopped abnormally. ​...

The Task 15: Integrate with Microsoft Skype for Business section in Service Manager Help Center is now updated.
QCCR1E149131 Documentation The SM Help Center does not mention whether STARTTLS is supported in Smart Email. A note is added to theSM Help Center which indicates that using IMAP or POP3 together with STARTTLS is not supported.
QCCR1E146896 Documentation Documentation for debugjavascript contains an obsolete Tip about a problem that was fixed in SM 9.30 P3 HF6. Removed the obsolete Tip.
QCCR1E140786 Documentation As described in the SM Help Center, the Restart parameter should restart the scautolistener as well. Added a note in the latest Service Manager Help Center, stating that the restart parameter cannot restart the scautolistener process.
QCCR1E147610 Integrations Suppose you are using additional properties as the input of a task, which launches an OO flow automatically. If there is an additional property remains empty, SM will not be able to handle it and the OO flow will not be launched. The issue no longer exists.
QCCR1E147915 Integrations Smart Email does not work for email with attachments when Smart Analytics is activated. Smart Email works for email with attachments when Smart Analytics is activated.
QCCR1E145806 Integrations When one of the SmartEmail tasks is stuck in the In Progress state, new email messages are not processed. When one of the SmartEmail tasks fails, SmartEmail_Processor can work properly.
QCCR1E139662 Integrations The system handles the Processed Date field differently when cancelling the attributes and relationship. The system handles the Processed Date field equally when cancelling the attributes and relationship.
QCCR1E147687 Integrations

The system displays the following error message when using the EnhancedServiceManager adapter 9.41 to push data to Service Manager 9.41:

ErrorCode [7011] Probe [{0}] did not finish AdHoc Task [{1}] execution in time

Now you can use the EnhancedServiceManager adapter 9.41 to push data to Service Manager 9.41 successfully.
QCCR1E145571 Integrations SMIS configurations failed to work when set with a tailored workflow that has a name different from category. Now you can set SMIS configurations successfully when using different names for workflow and category to send scheduled downtime to UCMDB/OMi.
QCCR1E146935 Integrations In a German localized system integrated with UCMDB, English strings were found in new unplanned change records that are opened upon CI updates pushed by UCMDB. Correct language is displayed in German localized Service Manager.
QCCR1E146177 Mobility If you use the Mobility client to download an attachment with a Chinese filename from a record, the file name is gibberish for the downloaded attachment. Now in this case, the file name of the downloaded attachment is displayed correctly.
QCCR1E149486 Mobility The default value of the View list is not translated on the SM mobility client in all non-EN locales. The default value of the View list is translated on the SM mobility client in all non-EN locales.
QCCR1E148526 Mobility The Submit a Request button cannot be displayed when the search results is too long to be displayed in the ESS view of the mobility client. The Submit a Request button is displayed in the ESS view of the mobility client.
QCCR1E148277 Mobility Service Manager Mobility URL does not work with Chrome browser version 66.0.3359.126.139. The system displays the following login error: An unknown error has occurred on system! Service Manager Mobility URL works well with the latest version of Chrome browser.
QCCR1E145445 Server

Jscall() in an Advance Query fails with the following dbdict error :

“Query field (Phil.Caracciola) in (cm3r) not defined in dbdict (se.search.engine,select.records)”

The system executes the jscall() embedded query successfully now.
QCCR1E146813 Server Version control displays error messages on Linux. For example: com.hp.ov.sm.server.sourcecontrol.filesystem.win32.Win32API.setFileWritable(Native Method). Version control now works on Linux without errors.
QCCR1E142455 Server The system inserts a pound sign (#) after a tilde (~) when saving the input to a text field. Now the system handles a tilde (~) correctly.
QCCR1E146184 Server The counters table displays negative values when the value limit of 2,147,483,647 is breached. Now the issue is fixed by updating the related Service Manager documentation.
QCCR1E148002 Server Cannot add or delete attachments from an assignment record. A new hidden parameter useCacheRefresh has been added to the parmdata.h file. Now you can add or delete attachments from an assignment record successfully.
QCCR1E147030 Server Service Manager cannot download the attachment when the file name has specific Japanese characters. Service Manager can download the attachment when the file name has specific Japanese characters.
QCCR1E56594 Server

The system displays the following RTE E messages:

RTE E use count on cache item with key -trigger.localize.inbox went negative.

This issue no longer exists now.
QCCR1E146972 Server The "Not contains" condition does not work properly for arrays of character fields. The "Not contains" condition works properly for arrays of character fields.
QCCR1E138451 Server Suppose you are sending emails by using SMTP. After you send out an email,the system displays up to 10 SMTPMail processes in System Status. All but one have a high idle time. Now after you send out several emails, the system displays only one SMTPMail process in System Status.
QCCR1E146108 Server When using the count report type, the number of results in a report is incorrect if you use a query with an array field. Once you click on the number in the report, the system executes the query properly and displays the correct number of records. Now Service Manager ADHOCSQL translates 'n in ARRAY_FIELD' correctly. This issue no longer exists.
QCCR1E147449 Server The system displays the Signal 11 error in the CThreadIO::freeRowOnRefresh() function when routing work of PROD environment. The system no longer displays the Signal 11 error in the CThreadIO::freeRowOnRefresh() function when routing work of PROD environment.
QCCR1E147463 Server The system displays the Signal 11 error in the ddqualifyXML() function during routine work of PROD environment. The system no longer displays the Signal 11 error in the ddqualifyXML() function.
QCCR1E147458 Server The system displays the Signal 11 error in getLastSortValue() and adhocsqlPagingCondition() functions when routing work of PROD environment. The system no longer displays the Signal 11 error in getLastSortValue() the function.
QCCR1E146779 Server The hpcscheduledmaint thread fails. The hpcscheduledmaint thread no longer fails.
QCCR1E142591 Server The Service Manager client cannot display a dashboard report. Instead, the system displays a red x and then forces the user to log out. Browse the SM Server log and you can find a signal 11 error. We have upgraded sm.dll.This issue no longer occurs.
QCCR1E148739 Server A customer requests Service Manager to work with TLSv1.2 only. Now you can use the sslEnabledProtocols parameter and then add sslEnabledProtocols:TLSv1.2. Hence, Service Manager works only with TLSv1.2 and disables other TLS versions.
QCCR1E146771 Server Cannot use the ciphers parameter to specify a list of cipher suites unless you activate the fipsmode:2 parameter first. Now the system allows the ciphers parameter to work when you set the value of the fipsmode parameter to 0.
QCCR1E146990 Server

The system displays the following error message when retrieving a logical type field for Notifications by using SOAP UI.

"Data Type Mismatch Error" returnCode="38"

 

Service Manager RTE skips the type check for expressions and all evaluate types as follows:

<MessageCondition type="Boolean">not(null(assigned.to in $L.file))</MessageCondition>

Note: Do not set soatype for this kind of experssion data type when creating a new extaccess record.
QCCR1E148421 Server Smart Email could not process emails which use single quotes in the mail address. The following error occurs: Domain contains illegal character in string. Smart Email could properly process emails which use single quotes in the mail address.
QCCR1E146191 Server The system displays the "Timeouts can't be negative" error messages when using doSOAPRequest in Web Services integration. The system no longer displays the "Timeouts can't be negative" error messages when using doSOAPRequest in Web Services integration.
QCCR1E147192 Server When you execute the us.launch.external RAD application, the output adds the SM command line parameters to the newly executed process. When you execute the us.launch.external RAD application, the output will not add the SM command line parameters to the newly executed process.
QCCR1E145073 Server The message box displays wrong messages if you use the "callrad" rtecall to invoke the apm.mb.ok RAD application from JavaScript. The message box displays correct messages when you use the "callrad" rtecall to invoke the apm.mb.ok RAD application from JavaScript.
QCCR1E148473 Server

When users attempt to attach password-protected files through Service Manager web client, the following error is displayed after the upload is complete: ​

File contains illegal content

Password-protected attachments can be successfully added in the web client.
QCCR1E148658 Server

Some compression utilities use advanced compression algorithm such as PPMd to generate zip files with a ZIPX extension. When attempting to attach such compressed files in Service Manager web client, the system displays the following error message after the upload is complete:

File contains illegal content

Now you can successfully add zipx attachments (PPMd and other compression types) in the web client.
QCCR1E148007 Server The value for Affected CI gets populated on the next record if it was saved without pressing the Fill button. The value for Affected CI will not get populated on the next record if it was saved without pressing the Fill button.
QCCR1E146520 Server The display value is not displayed for a combo box field in a hover-over form.

The display value is displayed for a combo box field in a hover-over form.

Note After you load the unload file in English environment, the text field on the popup.ci.info window is replaced with a combo box. But in non-English environment, you need to customize the text field to a combo box manually.
QCCR1E147436 Server When you submit a request in Service Request Catalog (SRC), Service Manager is supposed to move the Interaction's phase to either Pending Approval or Work In Progress - based on whether an approval is defined for the item or not. However, if the Description field contains a carriage return (for example, you have pressed the Enter key), the system fails to move the phase. When the Description field contains a carriage return (for example, you have pressed the Enter key), the request moves the phase successfully.
QCCR1E148664 Server Unable to update fields of dbdict records. Now users can update fields of dbdict records.
QCCR1E147021 Server If you enter an invalid date time value in the "Outage Start" or the "Outage End" field in an Incident record, you cannot exit the current record by clicking the Cancel button. The same problem happens when you are opening a new Incident, opening a new Change, or updating an existing Change. Now when you enter an invalid value in a date time field and then click the Cancel button once, the system exits the current record and clears the invalid value.
QCCR1E147573 Server Searching by user options in SRC Request Management module returns inconsistent results.

Searching by user options in SRC Request Management module returns consistent results.

Additional steps need to be performed to help to address this issue as below:

  1. Login SM server with SM administrator.

  2. Navigate to Tailoring > ScriptLibrary and search for ScAPI_GetOptionsLookup;

  3. Locate function:getOptionsLookup and make the following changes:

    Change:

    var fieldDisplayName = null

    to:

    var fieldDisplayName = "display.name"

  4. Save and compile ScriptLibrary.
QCCR1E147176 Server When trying to sort CIs by a custom field of array type, users receive an error messge "Error: SQL code=1741 message=ORA-01741: illegal zero-length identifier" and HPSM shuts down the port. Now users can sort CI lists by fields of array type.
QCCR1E107578 Server When users send a WebService update request that includes a field with attribute nil="true", the field is not updated to empty in the response. The Nillable attribute now works normally in web services.
QCCR1E148729 Server Sometimes when you start a conversation from the Service Manager collaboration to chat with a Skype user, the Skype user's reply is not sent back to the Service Manager collaboration. Now the Skype user's reply is sent back to the Service Manager collaboration.
QCCR1D247880 SMSP After you update a BPM approval policy, all the "in-flight" requests using this policy stuck in the Pending Approval state. However, the approval process works fine for new requests. The system moves the approval status to Approved and creates the next approval step.
QCCR1E146465 SMSP The attachment size limit is modified in config.yml, however, it is not reflected in the UI. The max file size limit configured in config.yml is now displayed in UI as expected.
QCCR1E149400 SRC The date format of the Approved On field is incorrect in SRC in Arabic, Chinese, Japanese, Russian, and Turkish languages. The date format of the Approved On field is correct in SRC in Arabic, Chinese, Japanese, Russian, and Turkish languages.
QCCR1E147329 SRC The SRC UI is not displayed proplery when the related Approval records have the action value of "Approved By System". The SRC UI is displayed proplery when the related Approval records have the action value of "Approved By System".
QCCR1E145586 SRC Service Request Catalog (SRC) does not support sorting incidents by open time. Added one parameter "src.sortInteractionByOpenTime" in SRC configuration files to sort IDs by open time.
QCCR1E143011 SRC The SRC UI screen size is too small in Internet Explorer with a high screen resolution (for example,1920x1080). You can set src.enableIEZoom=true in the applicationcontext.properties file so that the SRC UI screen size is automatically scaled to 125% in Internet Explorer.
QCCR1E148579 Upgrade The upgrade process takes a long time when there is a large amount of OOFlowConfiguration records. It takes only a few minutes to update large amounts of OOFlowConfiguration records during an upgrade process now.
QCCR1E137227 Upgrade The delta migration tool sometimes goes into endless loop when importing data. The delta migration import function works properly now.
QCCR1E146641 Upgrade If large tables with counters exist in the environment, it may take a long time to synchronize counter records when you apply the SM 9.60 upgrade utility, . The performance of synchronizing counter records has been improved.
QCCR1E148507 Web Client The multiselection feature for different tables on the same form does not work.The multiselect RAD function learns the first table only. The multiselection feature for different tables on the same form works as expected. The multiselect RAD function learns all selected tables.
QCCR1E146086 Web Client The table and image are overlapped when adding a company in the Multiple Company tab for Smart Ticket tuning in Arabic. The layout is fine when adding a company in the Multiple Company tab for Smart Ticket tuning in Arabic.
QCCR1E90026 Web Client When you press the Tab key to navigate through the web client, the Expand Navigator button is the last control to receive focus. Now the Expand Navigator button receives focus immediately after the masthead loses focus.
QCCR1E124163 Web Client

Some texts in the web page are not displayed completely after you enlarge the browser text size or font size.

Now in the Accessible web client, the system assigns an appropriate min-width value to each page of the detail view so that all texts are displayed completely.

Note:

  1. Due to this min-width configuration, you may get the horizontal scroll bar in the detail view even if it is unnecessary.

  2. If the system still displays some texts incompletely in certain pages, you can increase the min-width value by setting a value in the detailViewMinWidth URL parameter. The valid value for this parameter is an integer from 40 to 90.

    For example, you can use the following URL to set the min-width to 72em and the new value takes effect immediately after the page is reloaded.

    http://host:port/sm/accessible.do?detailViewMinWidth=72.

    However, this parameter has no effect on the record list view and the pop-up view.
QCCR1E124157 Web Client After the font size or text size is changed in the browser, the size of the text in the System Navigator is not changed accordingly. Now the size of the text in the System Navigator is changed with the font/text size change in the browser.
QCCR1E138184 Web Client After you enlarge font size, the system displays the label for some notebook tabs incompletely. Now the system always displays the label for notebook tabs completely.
QCCR1E138188 Web Client

In the System Navigator, the screen reader reads all top level menu items as tabs but reads those of other levels as TreeItems. This behavior causes confusion.

Now the screen reader recognizes the System Navigator as a navigation TreeView. All levels of menu items are recognized as TreeItems. You can use the following keyboard interactions:

When a node receives focus:

  • If none of the nodes are focused before, the focus is set on the first node.
  • If a node is focused before, the focus is set on the previously focused node.

Right arrow:

  • When the focus is on a closed node, opens the node. The focus does not move.
  • When the focus is on an open node, moves focus to the first child node.
  • When the focus is on an end node, does nothing.

Left arrow:

  • When the focus is on an open node, closes the node.
  • When the focus is on a child node that is either an end node or a closed node, moves the focus to its parent node.
  • When the focus is on a root node that is either an end node or a closed node, does nothing.

Down Arrow:

Moves the focus to the next focusable node without opening or closing a node.

Up Arrow:

Moves the focus to the previous focusable node without opening or closing a node.

Home:

Moves the focus to the first node in the hierarchy without opening or closing a node.

End:

Moves the focus to the last focusable node in the hierarchy without opening a node.

Space:

  • For nodes with a checkbox, check or uncheck the checkbox.
  • For parent nodes without a checkbox, open or close the node.
  • For end nodes without a checkbox, do nothing.

Enter:

  • For parent nodes, open or close the node.
  • For end nodes, perform the action defined for this node. Usually opens a new tab in the central pane.

Type a character:

Moves the focus to the next node with a name starting with the typed character.

QCCR1E138203 Web Client The contrast ratio of the icon of a check box cannot meet the minimum requirement of 3.0:1. The read-only check box is displayed with a black background in high contrast mode. The contrast ratio of the icon of a check box meets the minimum requirement of 3.0:1. The read-only check box is displayed with a black background in high contrast mode.
QCCR1E138317 Web Client The option menu items are not implemented as a list. Now the system no longer displays the option menu. You can find the menu items in the "More" menu button.
QCCR1E131310 Web Client The screen reader reads the label of a notebook tab twice. The screen reader now reads the label of a notebook tab only once.
QCCR1E147865 Web Client In Service Manager 9.52, the Command field collapses and is not actived by default. To enter a command, you must first click the Command icon to expand and activate this editable field. Now you can configure the expandCommandLine parameter to control whether the command field is expanded or not by default.
QCCR1E147331 Web Client The User Basic Information Card does not have a Cancel or Close button. Now you can see a Cancel button on the right of the Logout button in the User Basic Information Card.
QCCR1E146208 Web Client When you open a workflow list in Chrome, the browser console displays an error that the pd_accessible.css file is missing. Now you can open the workflow list in Chrome without errors in the browser console.
QCCR1E145017 Web Client In the shortcut list dialog, the key and value of each shortcut item receive focus separately. In addition, when you are using a screen reader, you have no idea about the total number of the shortcuts. Now in the shortcut list dialog, only the body of the list receives focus. You can use Up/Down arrow or Page Up/Page Down keys to scroll to view the list. When you are using a screen reader you can also use its list related keystrokes to navigate through the list. The screen reader can report the total number of the list now.
QCCR1E140660 Web Client The User Basic Information Card does not have an HTML heading. Hence, the screen reader users have no idea where the card starts. Now the system displays the user name of the login user as a level two heading in the User Basic Information Card.
QCCR1E146205 Web Client

The screen reader does not recognize the Notebook tabs as a list so that you are unable to know the tabs are a group and the tabs' sizes.

Now the screen reader recognize the Notebook tabs as a tab list. The screen reader can output the list size and the position of each tab. See the following keyboard interactions:

When the focus is on a tab element:

  • Left Arrow: Moves the focus to the previous tab. If the focus is on the first tab, moves the focus to the last tab.
  • Right Arrow: Moves the focus to the next tab. If the focus is on the last tab element, moves the focus to the first tab.
  • Home: Moves the focus to the first tab.
  • End: Moves the focus to the last tab.
  • Tab: Moves the focus to the first focusable element inside the activated tab panel.

When focus is on an inactive tab in a tab list:

  • Space or Enter: Activates the tab.
QCCR1E146965 Web Client Some rebranding settings do not work in the Service Manager 9.60 web client. These settings include the product logo, family logo, footer logo, and so on. Now all the rebranding settings work correctly.
QCCR1E148658 Web Client

Some comression utilities uses advanced compression algorithm such as PPMd to generate zip files with a ZIPX extension. When attempting to attach such compressed files to the Web Client, the system displays the following error message after the upload is complete:

File contains illegal content

Now you cansuccessfully add zipxattachments (PPMd and other compression types) in the Web Client.
QCCR1E149033 Web Client The system displays hardcoded strings when you paste an image to the HTML editor. The system no longer displays hardcoded strings when you paste an image to the HTML editor.
QCCR1E148702 Web Client When dragging a file (such as *.pdf) to a page in the Web client by using Interner Explorer 11, the page is replaced by the file content. Now you cannot drag files to a page except the attachment grid area in the Web client by using Interner Explorer 11.
QCCR1E147181 Web Client The URI schema for tel and Session Initiation Protocol (SIP) does not work in Web client. Now the URI schema for tel and Session Initiation Protocol (SIP) work in Web client.
QCCR1E70667 Web Client In the Service Manager 9.30, the Combobox and Comfill Forms Designer objects do not work as expected in the web client. Instead of displaying a drop-down list of values for selection, the system displays these objects as a list of values in the field. The field looks like an uneditable text field. This issue occurs only if the array length is set to minus 1 (-1). The array length value no longer supports negative integers.
QCCR1E148762 Web Client

Cannot download attachments from a CI which diaplay name has Cyrillic characters. The system displays the following error message:

403 - Forbidden: Access is denied

Now you can successfully download the attachments from a CI which diaplay name has Cyrillic characters.
QCCR1E144919 Web Client The system generates multiple label elements with the same "for" attribute value for a check box or a radio button on the web client. The system generates one label element for a checkbox or a radio button with a valid caption on the web client.
QCCR1E146806 Web Client If you do not use the Fill action or select from a AutoComplete list,a Comfill component linked to a device record (query rewrite) is cleared after the save operation. Now you can save the value of the comfill if it exactly matches a linked record.
QCCR1E149558 Web Client Fails to display a message in a comfill pop-up subform. The system correctly displays the message in a comfill pop-up subform.
QCCR1E148501 Web Client The Web client removes the extra spaces from the values in user's selection dynamic fields in Catalog items. The Web client no longer removes the extra spaces from the values in user's selection dynamic fields in Catalog items.
QCCR1E144943 Web Client In the web client, you can expand a read-only combo box and make selections though the change is not saved. Now in the web client, you are unable to expand a read-only combo box to make selections.
QCCR1E147111 Web Client Some shortcuts related to the record list are incorrectly listed in the Navigation Menu section. Now the system displays all shortcuts related to the record list in the record list section.
QCCR1E144941 Web Client If you use a screen reader to navigate through the message dialog, the screen reader neither recognizes the messages as a list nor reads the total number of messages. Now when you use a screen reader to navigate through the message dialog, the screen reader recognizes the messages as a list and then reads the total number of messages.
QCCR1E147419 Web Client After running a full reindex (KMreindex) for a knowledge library, Smart Search cannot find the knowledge documents that have attachments. After running a full reindex for a knowledge library, the system displays the documents that have attachments in Smart Search results.
QCCR1E139802 Web Client If you have filtered a pivot report and then click the totals number to display a small amount of the records, the session crashes. However, the system works fine if you do not apply the filter. Now you can filter a pivot report and the system displays the records normally.
QCCR1E143962 Web Client You cannot use the "Alt + J" shortcut to jump to a drop-down list in a detail form in some versions of Internet Explorer 11( such as version 11.1715.14393.0). This issue occurs because these Internet Explorer versions already use "Alt + J" as a browser shortcut. To solve the problem, you can manually change the shortcut key for keyJumpAddress in the shortcut.xml file under the WEB-INF folder.
QCCR1E145830 Web Client The arial-label of the Close button in the Shortcut page is hardcoded. Now the arial label of the Close button in the Shortcut page is not hard coded to "Close". It would display content in correct language when users log onto Service Manager with non-English locale.
QCCR1E145831 Web Client In the shortcut list dialog, you cannot activate the Close button by pressing the Space bar. In the shortcut list dialog, you can activate the Close button by pressing the Space bar.
QCCR1E148075 Web Client The dotted line focus border of the notebook tab header is not clearly visible in high contrast mode. Now the dotted line focus border of the notebook tab header is clearly visible in high contrast mode.
QCCR1E145227 Web Client The "About Service Manager" tooltip is still in English if you login with a non-English language. Now the "About Service Manager" tooltip is localized if you login with a non-English language.
QCCR1E145988 Web Client If Lightweight Single Sign-On (LW-SSO) is enabled in the Service Manager Web tier, the sytem performs case-sensitive checks on the user names. This behavior is inconsistent with that in the server. Now in this case, the system no longer performs case-sensitive checks on the user names.
QCCR1E148004 Web Client Unable to attach certain files in Web client even when you disable the attachment whitelist. All attachment types are supported in the Web client when you disable the attachment whitelist.
QCCR1E148473 Web Client

When users attempt to attach password-protected files through Service Manager web client, the following error is displayed after the upload is complete: ​

File contains illegal content

Password-protected attachments can be successfully added in the web client.
QCCR1E138225 Web Client When you perform Mass Unload for a record list, the file is not downloaded. However, the system still displays the responding message that the records are unloaded to the specified file. When you perform Mass Unload for a record list, the file is now downloaded as expected.
QCCR1E147186 Web Client Suppose you have added some columns in the vertical layout of Service Manager Web client. After you click Back or Cancel and then select another record, the system no longer displays the newly added columns. After you add some columns in the Interaction queue, the system displays the columns correctly when using the vertical layout of Service Manager Web client.
QCCR1E147943 Web Client The hyperlink for Pending CMDB Changes is not available for end users. The hyperlink for Pending CMDB Changes is available for end users.
QCCR1E147401 Web Client Some fields and labels are randomly missing each time you print a Request record. Now all fields and labels are displayed each time you print a Request record.
QCCR1E148201 Web Client The new CTI integration method does not support Unicode characters (Cyrillic in particular). Now the new CTI integration method supports passing Unicode characters.
QCCR1E146520 Web Client The display value is not displayed for a combo box field in a hover-over form.

The display value is displayed for a combo box field in a hover-over form.

Note After you load the unload file in English environment, the text field on the popup.ci.info window is replaced with a combo box. But in non-English environment, you need to customize the text field to a combo box manually.
QCCR1E137193 Web Client If your data for a record list contains the unicode line separator character, the system displays the record list as a blank section. You can see the following JavaScript error in the browser console: "Uncaught SyntaxError: Invalid or unexpected token" Now the system displays the record list correctly even if its data contains the Unicode special characters such as line separator or paragraph separator, or the Unicode supplementary characters (such as an emoji).
QCCR1E146447 Web Client If the date format is set to "DD/MM/YY" in your operator record, when you input date on the date picker widget in the Add Filter Criteria wizard page, the system parses the date as "MM/DD/YY". Now when you input date on the date picker widget in any page in the web client, the system always parses the date by using the format set in your operator record.
QCCR1E138296 Web Client When you edit the content in an editable table with Multiple Selection enabled, the system appends a new row with the same content to the table unexpectedly. Now in this case, the system appends an empty new row to the table.
QCCR1E146827 Web Client The web client no longer prompts to clean Word formatting when you paste Microsoft Word documents. The web client now prompts to clean Word formatting when you paste Microsoft Word documents.
QCCR1E147376 Web Client Suppose you have opened a new tab from a Query-by-Example (QBE) view. If you close the new tab, the QBE view is activated again. But in Internet Explorer, the system hangs and does not display the QBE view correctly and there is a JavaScript error in the browser console. Now in this case, the QBE view is activated and displayed correctly in Internet Explorer.
QCCR1E146840 Web Client Suppose a knowledge document contains links that have dollar signs ('$') in the URLs. When you open this document using the HTML Viewer in the web client, the system displays the following error message: "An error has occurred while processing a request for: /servlet/htmlviewer". The system now displays all Knowledge documents correctly.
QCCR1E138913 Web Client When the first line in the Description field is blank in an incident record, the web client ignores this line but the Windows client displays this line correctly. Now the web client displays the first blank line correctly.
QCCR1E147438 Web Client The planned tasks on the Tasks tab of change records are not displayed well in Firefox and Chrome. The planned tasks on the Tasks tab of change records are displayed well in Firefox and Chrome.
QCCR1E147022 Web Client When you press Alt+R on the list-detail page for the first time, the system displays the search page. When you press Alt+R on the list-detail page for the first time, the system refreshes the list-detail page.
QCCR1E146285 Web Client Cannot save the configurations to Transitions in Task Planner.

Now users can save the configurations to Transitions in Task Planner.

Note You need install the QCCR1E146285_SM960P1_SM941.unl unload file to apply this fix.
QCCR1E147983 Web Client The image cannot be displayed in workflow graph when Service Manager is deployed in Websphere8.5.5. The image displayed in workflow graph when Service Manager is deployed in Websphere8.5.5.
QCCR1E136713 Web Client Suppose you have set the validation rule to convert a field from a valid number to a descriptive string in a global list. If the system uses this field in a dashboard report, the value of the field is displayed as "NaN" instead of the descriptive string. Now in this case, the descriptive string is correctly displayed for this field in the dashboard report.
QCCR1E147482 Web Client Opening filtered data in the Pivot Table brings wrong results (number of records) when you open the records from the "Favorites and Dashboards" menu. Now in this case, only the targeted records specified in the pivot table will be displayed when you open the records from the "Favorites and Dashboards" menu.
QCCR1E145588 Web Client In the Service Manager Windows client, the ComFill widget does not work properly when the "Select Only'" attribute is set to true. The ComFill widget now works properly in the Windows client when the "Select Only" attribute is set to true.
QCCR1E148570 Windows Client Cannot open an attachment by doule-clicking. Instead, the system lauches a save prompt. We provides the "Force download when double-click attachment file" option in the Preferences window.You can use this option to change the system behavior of double-clicking the attachments.
QCCR1E147427 Windows Client Suppose you have added to changes a custom field with the type array of date/time from Service Manager Windows client. When you open a change and add more than one entry in this field and click Save, all entries from this array (except the last one) are deleted. Now in this case, entries from array of date/time are save properly on Windows Client.
QCCR1E145552 Windows Client When you apply the Read-Only condition to a control and set the Array Length property to a value greater than 1, the system displays this control as an array of controls on a form. Suppose you open a record with an empty value for this control, and then apply the Read-Only condition to this control in the Windows client. If you change the condition to editable by using either the application side display option or the rule set action, this control is not displayed as editable and you are unable to type some text in it. Now the empty array of controls becomes editable in this case.
QCCR1E146013 Localization The string "DeleteField" is not translated. The string "DeleteField" is translated.
QCCR1E142492 Localization The type column is not translated to the localized language on the Activities tab of a Change record. The type column is translated to the localized language on the Activities tab of a Change record.

 

Related topics

What's new in Service Manager 9.61?
What's new in previous versions
Enhancements
Known issues
Deprecations