Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Release notes > What's new in Service Manager 9.61?

What's new in Service Manager 9.61?

Service Manager 9.61 includes the following new features, enhancements, and support changes:

Big data

Feature	Description
Hot Topic Analytics	This release introduces the following Hot Topic Analytics (HTA) enhancements. Analyze bigger data volume Previously, HTA can index three million records only. This release removes this limitation and HTA can analyze indexed data for Smart Search now. Provide more meaningful topics This release enhances the backend algorithm for Hot Topic Analytics so that the topics are more meaningful. Consolidate indexes for HTA and Smart Search This release reduces the overall data volume. Add more filters to control HTA behavior This release adds the following two filters to Advanced Filter so that HTA can generate a better Hot Topic Analytics map. Min doc of topic: Controls the minimum number of records in each topic. Topic number: Controls the number of topic blocks in the current Hot Topic Analytics map.
Disaster recovery	The disaster recovery feature enables you to quickly recover your Smart Analytics data when Smart Analytics crashed. The data that can be recovered includes Hot Topic Analysis data, Smart Tickets data, and Smart Search data. You can recover data from the latest backup, and then perform a delta index to reindex the new data that is created after the backup.
Mandanten support in Smart Ticket	In previous releases, Smart Ticket supports the multi-company mode only. Now this feature extends the multiple-tenancy function to support Service Manager Mandanten in Smart Ticket. You can enable Smart Ticket for different groups of data separated by Mandanten.

Feature

Description

Hot Topic Analytics

This release introduces the following Hot Topic Analytics (HTA) enhancements.

Analyze bigger data volume

Previously, HTA can index three million records only. This release removes this limitation and HTA can analyze indexed data for Smart Search now.
Provide more meaningful topics

This release enhances the backend algorithm for Hot Topic Analytics so that the topics are more meaningful.
Consolidate indexes for HTA and Smart Search

This release reduces the overall data volume.
Add more filters to control HTA behavior

This release adds the following two filters to Advanced Filter so that HTA can generate a better Hot Topic Analytics map.
- Min doc of topic: Controls the minimum number of records in each topic.
- Topic number: Controls the number of topic blocks in the current Hot Topic Analytics map.

Disaster recovery

The disaster recovery feature enables you to quickly recover your Smart Analytics data when Smart Analytics crashed. The data that can be recovered includes Hot Topic Analysis data, Smart Tickets data, and Smart Search data. You can recover data from the latest backup, and then perform a delta index to reindex the new data that is created after the backup.

Mandanten support in Smart Ticket

In previous releases, Smart Ticket supports the multi-company mode only. Now this feature extends the multiple-tenancy function to support Service Manager Mandanten in Smart Ticket. You can enable Smart Ticket for different groups of data separated by Mandanten.

Usability

Feature	Description
Copy and paste images in HTML Editor	Previously, you can only copy and paste images in HTML Editor when you use Chrome or Firefox. Now this feature is also supported when you use Edge or IE.
Paste screenshots in a record	From a record detail form in the web client, you can press CTRL+V to attach the screenshot saved in your clipboard to the record. If the cursor is placed in an editable field or text area of the record, the text "<Screenshot name>.png" is automatically added right behind the cursor.
Enable toolbar buttons on ESS pages	By default, the action buttons on ESS pages are displayed at the bottom of the pages. You can use the esstoolbarbutton parameter to enable toolbar buttons on ESS pages. After you enable this parameter, the action buttons are displayed on the toolbar at the top of ESS pages instead of at the bottom.
Copy Change models with Task Planner	Now you can copy Change models with task plans now. For more information, see Configuring change models
Automatically change tab size	When you opening many tabs in the web client, the system automatically decreases the tab size so that you can see more tabs in a screen and quickly go to different tabs.
Set the initial state of the command field	By default, the initial state of the command field is collapsed. You can use the Web parameter: expandCommandLine parameter to set the initial state so that the command field is expanded by default.
Configure virtual group size for inbox views	You can configure the number of records that are displayed as one virtual group in inbox views for both the web client and the Windows client.

Accessibility

Feature	Description
Configurable min-width	In the web client accessible view, you can use the detailViewMinWidth parameter to increase the min-width value of a web page if the system displays some texts incompletely after you enlarge the browser text size or font size.
Option menu removed	Option menu is removed from the accessible mode to leave more space to the record list.
Enhanced system navigator	The system navigator is enhanced as follows: Re-implement the focusable elements and the tab sequence for better accessibility. Enhance the shortcuts for navigation. See the shortcuts for "Navigation Menu" in Web client.
Enhanced notebook control	The notebook control is enhanced as follows: Re-implement the focusable elements and the tab sequence for better accessibility. Enhance the shortcuts for navigation. See the "Keyboard shortcuts for notebook tab headers" section in Web client. Enable the screen reader to report the position of the focused tab header.
User Basic Information Card updated	The User Basic Information Card is updated as follows: Add a Cancel button. Set the initial focus to the photo.
Image buttons	The accessibility mode uses image buttons instead of text buttons to avoid button overlapping on UI.
Message history implemented as a list	In the message history dialog, each message item is not focusable now and the document body receives the initial focus. You can use Up/Down arrow or Page Up/Page Down key to view the messages. When JAWS is running, you can use the JAWS command to navigate through each message item.
Shortcut list implemented as a list	In the shortcut list dialog, each shortcut item is not focusable now and the document body receives the initial focus. You can use Up/Down arrow or Page Up/Page Down key to view the shortcuts. When JAWS is running, you can use the JAWS command to navigate through each shortcut item.

Installation and upgrade

Feature	Description
Delta Migration Tool improvement	This release improves the stability of the Delta Migration Tool. In addition, the Delta Migration Tool now provides more user-friendly wizard pages for import and export.
Upgrade improvement	Application Patch Manager aggregates the language upgrade packages. Now you can upgrade multiple languages at the same time. Meanwhile, the UI becomes more friendly by displaying detailed information during the upgrade process. This release combines Upgrade Utility with the lightweight upgrade utility (available in Service Manager 9.60). When upgrading from SM 9.3x, 9.4x, and 9.5x, Upgrade Utility automatically selects the upgrade package as appropriate.

Feature

Description

Delta Migration Tool improvement

This release improves the stability of the Delta Migration Tool. In addition, the Delta Migration Tool now provides more user-friendly wizard pages for import and export.

Upgrade improvement

Application Patch Manager aggregates the language upgrade packages. Now you can upgrade multiple languages at the same time. Meanwhile, the UI becomes more friendly by displaying detailed information during the upgrade process.
This release combines Upgrade Utility with the lightweight upgrade utility (available in Service Manager 9.60). When upgrading from SM 9.3x, 9.4x, and 9.5x, Upgrade Utility automatically selects the upgrade package as appropriate.

Privacy setting configuration

Feature	Description
Privacy settings	You can configure the privacy settings and information for administrators and users who are using the Service Manager system. For detailed information, refer to https://softwaresupport.softwaregrp.com/km/KM03264689.

Integrations

Feature	Description
SM-ALM adapter 1.04	SM-ALM Adapter 1.0.4 is required when integrating ALM with SM RTE 9.61. ALM Synchronizer can connect to Service Manager by using HTTPS URL through SM-ALM adapter. The new adapter is released on Micro Focus Marketplace.

Localization

Feature	Description
Support localization for inbox	Service Manager upgrade attempts to enable localization for the customized inbox names. If you have customized inbox names, you can search the scmessage record for active languages other than English and then translate the content of Text for the language.

New parameters, commands, and files

The following parameters, commands, and files were introduced in this release.

Name	Type	Description
Parameter: attachedByName	Parameter	This parameter specifies whether the operator name or the contact name is displayed in the Attached By field from the attachment list in the web client.
Parameter: checkdatetimevalue	Parameter	This parameter determines whether Service Manager validates the date fields, such as the Planned Start and Planned End date fields.
Web parameter: detailViewMinWidth	Parameter	This parameter increases the min-width value of a web page if the system displays some texts incompletely after you enlarge the browser text size or font size.
Parameter: esstoolbarbutton	Parameter	This parameter enables toolbar buttons on ESS pages.
Web parameter: expandCommandLine	Parameter	This parameter determines whether the command/search line is expanded by default or not.
SQL parameters: pgschema	Parameter	Specifies the schema when you use a PostgreSQL database
Parameter: sqlcitext	Parameter	Enables case-insensitive when you use a PostgreSQL database
Web parameter: virtualGroupSize	Parameter	This parameter defines the number of records that are displayed as one virtual group in inbox views.

Added support

Service Manager 9.61 adds support for the following operating systems and technologies:

Operating systems

Red Hat Enterprise Linux 7.5
Oracle Enterprise Linux 7.5

Databases

PostgreSQL 9.6
SQL Server 2017

IdM

Service Manager and Service Manager Service Portal (SMSP) now come with the following IdM:

IdM server 1.20.1

Web tier

Tomcat 9.x
Edge

Mobility

Tomcat 9.x

SRC

Tomcat 9.x

SMSP

Edge

For more information, see the Support Matrix.