Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Administer
- Configuring installation and setup options
- System configuration parameters
- Service Manager Server and Web Tier configuration files
- System parameters
- Web tier parameters
- Enter a parameter in the web client URL
- Enter a parameter in the sm.ini file
- Enter a parameter in the web.xml file
- Enter a parameter in the webtier.properties files
- Enter a parameter in sm.cfg or the server’s OS command prompt
- View parameters by function
- Alert parameters
- Application development parameters
- Background and scheduled process parameters
- Client parameters for Web clients
- Client parameters for Windows clients
- Connection parameters
- Database parameters
- Debugging parameters
- Help parameters
- Information retrieval (IR) expert parameters
- LDAP parameters
- Localization parameters
- Regional settings parameters
- Security parameters
- Servlet parameters
- SSL parameters
- System information parameters
- System performance parameters
- Smart Analytics administration
- Service Manager Service Portal administration
- Service Request Catalog Customization
- Service Manager maintenance tasks
- Database administration
- System security
- Server performance tuning
- Scheduled maintenance
- Status and notifications
- Delta Migration Tool
- Calendar administration
- Time Period management
System configuration parameters
The topics in this section describe the parameters that control your Service Manager system, and how to set them. There are two basic types of parameters: system parameters and web tier parameters.
- System parameters change the behavior of Service Manager. There are hundreds of system parameters, each of which is designed to assist system administrators and users.
- Web tier parameters control the behavior and appearance of the Service Manager web tier, a web-based client interface.
Parameters that you set when you start the Service Manager server retain their values for as long as the server is running. To reset a startup parameter, restart the server. You can set startup parameters from either the server's operating system command prompt or from the Service Manager initialization file (sm.ini).
Related topics
System parameters
Web tier parameters
Enter a parameter in the sm.ini file
Enter a parameter in the web client URL
Enter a parameter in the web.xml file
Enter a parameter in sm.cfg or the server’s OS command prompt
View parameters by function
Alert parameters
Application development parameters
Background and scheduled process parameters
Client parameters for web clients
Client parameters for Windows clients
Connection parameters
Database parameters
Debugging parameters
Information Retrieval (IR) expert parameters
LDAP parameters
Localization parameters
List: plug-in parameters
Regional settings parameters
Security parameters
SSL parameters
System information parameters
System performance parameters