Troubleshoot > Contact Micro Focus support

Contact Micro Focus support

Visit the Micro Focus Support site at: https://softwaresupport.softwaregrp.com.

This website provides contact information and details about the products, services, and support that Micro Focus offers.

Micro Focus online support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by using the support website to:

  • Search for knowledge documents of interest
  • Submit and track support cases and enhancement requests
  • Download software patches
  • Manage support contracts
  • Look up support contacts
  • Review information about available services
  • Enter into discussions with other software customers
  • Research and register for software training

Most of the support areas require that you register as a Software Passport user and to sign in. Many also require a support contract. To register for a Software Passport ID, click Register for Software Passport on the Micro Focus Support website at https://softwaresupport.softwaregrp.com.

To find more information about access levels, go to: https://softwaresupport.softwaregrp.com/web/softwaresupport/access-levels.

Integration Catalog accesses the Micro Focus Integration Catalog website. This site enables you to explore Micro Focus Product Solutions to meet your business needs, includes a full list of Integrations between Micro Focus Products, as well as a listing of ITIL Processes. The URL for this website is https://softwaresupport.softwaregrp.com/km/KM01702731.