Install > Download the Service Manager installation packages

Download the Service Manager installation packages

Download the installation packages required for Service Manager 9.61.

Download the SM9.60 installation packages

If you have not already done so, download the installation packages for the following components:

  • SM Server
  • Language packs
  • Solr Search Engine and KM Import Utility, or Smart Analytics
  • Crystal Reports

Download the SM 9.61 installation packages

This SM 9.61 release includes the following installation packages. You can download them from the following Software Support web site.

Overview of Service Manager 9.6x Releases

Note "xxxx" represents the build number of the corresponding package.

Package Description

sm9.61.xxxx_Windows_Server.zip

sm9.61.xxxx_Linux-x86.tar

Server patch (Windows and Linux)

sm9.61.xxxx_Application.zip

Applications Patch Manager
sm9.61.xxxx_UP.zip Application Upgrade Utility

sm9.61.xxxx_Web_Tier.zip

Web Tier

sm9.61.xxxx_Windows_Client.zip

Windows Client

sm9.61.xxxx_ChatServer.zip

sm9.61.xxxx_ChatUI.war

sm9.61.xxxx_ChatMSVC.zip

Collaboration Chat Server, Chat UI, and Chat Service
sm9.61.xxxx_Mobility.zip Mobility Client
sm9.61.xxxx_SRC.zip Service Request Catalog (SRC)
sm9.61.xxxx_KM.zip Knowledge Management (KM) patch
propel_complete_installer.zip Service Manager Service Portal (SMSP)
sm9.61. xxxx_Redistributables.zip Service Manager (including SRC) open source and third-party redistributables package
sm9.61.xxxx_SMSP_Redistributables.tgz

Service Portal open source and third-party redistributables package

idm-1.20.1.zip

Identity Manager (IdM) service (version 1.20.1), IdM admin console, and IdM dataprotection tool