Time Period Management

You can use Time Period Management to manage time period definitions for your organization so that end users can see how their activities will be affected during different time periods. A time period definition is a set of settings that defines a type of time windows based on a set of recurrence rules, including its category, current phase (based on a pre-configured workflow), approval status, scope, assignment group, owner, affected services, affected departments, and affected locations. You can define Local, Regional, or Global time periods that apply to a specific set of or all locations (countries or regions) in your organization; you can further define which departments, business services, environment type (for example, production or test) the time periods apply to. In addition, you can define the scope of each time period to indicate whether it will cause performance degradation or service outage to end users or it will have no impact on end user's activities.

If integrated with another module in Service Manager, Time Period Management will enable you to directly view time periods from that module. For example, if integrated with Change Management, time period definitions will enable users to view time periods and changes in a Calendar widget and view time periods and changes in the context of a selected change. This is helpful for change planning.

Related concepts

Time Period Management concepts
Time Period Management process
Time period workflow
Time period occurrences
Time period recurrence rules
Time period security areas and roles

Related tasks

Working with time periods
Time period configuration tasks