Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Administer
- Configuring installation and setup options
- System configuration parameters
- Smart Analytics administration
- Service Manager Service Portal administration
- Service Request Catalog Customization
- Service Manager maintenance tasks
- Database administration
- System security
- Server performance tuning
- Scheduled maintenance
- Status and notifications
- Delta Migration Tool
- Calendar administration
- Time Period management
Status and Notifications
The Service Manager server includes a number of status and notifications options you can configure after installation. The following table lists the status and notification options you can enable or configure from a new development environment installation.
| Feature | Description | Default state in new installations |
|---|---|---|
| Alerts | The server can automatically generate messages when a system event meets predefined criteria. | Enabled |
| Broadcast messages | Administrators can send messages to all logged on users. | Disabled |
| Message processors | A scheduled process dedicated to managing Service Manager messages. | Disabled |
| Notifications | The server can automatically generate messages when status change events occur. | Enabled |
| System bulletins | A utility that allows you to post system information and status messages to your Service Desk operators. | Disabled |
Related topics
