Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Use
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Request Management
- Configuration Management
- Knowledge Management
- Service Catalogs
- Out-of-box Service Catalog
- Service Catalog capability words
- Filter access to catalog items
- Shopping cart
- Service Catalog interface
- Self-service access
- Service Catalog approvals
- Service Catalog management
- Service Catalog Access
- Catalog Design
- Service Catalog Configuration Management: Service States
- Service Catalog Subscriptions
- Service Catalog Integration
- Service Catalog Ordering: Service Request Forms
- Service Catalog Audit Trail
- Service Catalog: Search
- Service Level Management
- Smart Analytics
- Service Manager Reports
- Service Manager Collaboration
- Survey
- Service Manager Service Portal Consumer Help
Service Catalogs
A Service Catalog contains a comprehensive list of enterprise products and services available to internal and external customers, depending on their business role. Users submit service requests that follow the usual planning and approval workflows. Service Manager fulfills service requests by using an internal interface to route the requested data to the appropriate Service Manager application. The application that delivers the requested product or service opens any required fulfillment tasks.
Service Catalogs support the Information Technology Infrastructure Library (ITIL) goals for Service Management. They integrate seamlessly with Service Level Management to measure and report on service level objectives for service request fulfillments. Service Catalogs set expectations for both customers and service providers about the delivery, quality, and level of services. Any Service Manager Business Service owner can create or maintain a Service Catalog using a simplified Service Manager interface and wizards to guide them in adding or changing service offerings.
Service Catalogs can include Information-only items as well as items that your customers can purchase. Purchasable items include item picture, description, attachments, and purchasing options. Information-only items, such as instructions on how to order something from an outside service, include only the item picture description and attachments and do not include purchasing options.
