Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Administer
- Configuring installation and setup options
- System configuration parameters
- Smart Analytics administration
- Service Manager Service Portal administration
- Service Request Catalog Customization
- Service Manager maintenance tasks
- Database administration
- System security
- Encryption of configuration file settings
- Encryption of operator passwords
- Encryption of client keystore passwords
- Randomly generated master keys
- Inactivity timer
- Lockout feature
- System quiesce: Login restrictions
- Mandanten file security
- Multicompany mode
- Script utilities
- Security tables
- Secure Sockets Layer (SSL) encryption and server certificates
- Support of the HTTP Strict Transport Security protocol
- Trusted sign-on
- Common Access Card (CAC) sign-on
- SAML Single Sign-On
- FIPS mode
- Tokenization
- Server performance tuning
- Scheduled maintenance
- Status and notifications
- Delta Migration Tool
- Calendar administration
- Time Period management
System Security
Service Manager includes a number of security options you can configure after installation. The following table lists the security options you can enable or configure from a new development environment installation.
Tip For overall instructions on how to implement your Service Manager environment in a secure manner, see the Service Manager Security Guide.
| Feature | Description | Default state in new installations |
|---|---|---|
| Encryption of configuration file settings | A security option that protects values listed in the configuration file | Enabled |
| Encryption of operator passwords | A security option that protects the passwords listed in operator records | Enabled |
| Inactivity timer | A security option that automatically closes user sessions that have been idle for a specified period of time (except for those operators who are on the exception list) | Enabled |
| Lockout feature | A security option that automatically disables a user account if the user fails to provide the correct password after a specified number of attempts | Enabled |
| Mandanten file security | A security option that filters the data that operators can see when they query specific files | Disabled |
| Multicompany mode | A security option that filters the company information that service desk technicians see when creating service desk interactions and opening incidents | Disabled |
| Requirements for required SSL encryption | An implementation option that requires SSL encryptions for all connections | Disabled |
| Requirements for required SSL encryption and client authentication | An implementation option that requires SSL encryptions for all connections and validates the client's certificates | Disabled |
| Requirements for required SSL encryption and trusted clients | An implementation option that requires SSL encryptions for all connections and restricts connections to a list of trusted clients | Disabled |
| Script utilities | A security option that enables checksum calculation for Service Manager binaries and data security deletion. | Disabled |
| Secure Sockets Layer (SSL) encryption and server certificates | An implementation option to encrypt communications between your Service Manager server and clients | Disabled |
| Trusted sign-on | An implementation option that enables Service Manager clients to automatically log on using the same authentication information as users entered when they logged onto their client workstation's operating system. | Disabled |
| Common Access Card (CAC) sign-on | An implementation option that enables Service Manager clients to automatically log on using authentication information from the user's personal certificate stored in the user's CAC card. | Disabled |
| SAML Single Sign-On | An implementation option that enables Service Manager clients to log on to multiple web applications through single sign-on based on Security Assertion Markup Language (SAML) authentication. | Disabled |
| FIPS mode | A security option that requires data be encrypted using the FIPS-compliant AES encryption algorithm. | Disabled |
| Tokenization | A security option that enables tokenization in the web client to safeguard sensitive data. | Enabled |
| Enhanced query hash algorithm | A security option that enables the enhanced query hash algorithm. | Disabled |
Related topics
