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- Use
Change Management help hub
Service Manager Change Management tracks changes to service assets and configuration items in your infrastructure.
User roles
Describes the ITIL user roles as implemented by Service Manager.
Release Packaging and Build Manager
Key concepts
Describes the most important things that you need to know about how the Change Management module functions.
Workflows and user tasks
Describes the ITIL workflows as implemented by Service Manager and the sub tasks that end users must perform in order to execute the workflows.
Change assessment and planning (ST 2.3)
Coordinate change implementation (ST 2.5)
Change evaluation and closure (ST 2.6)
Emergency change handling (ST 2.7)
Administrator tasks
Describes the Administrator tasks in the Change Management module.
Managing approvals in Change Management
Managing Change Management messages