User roles: Request Management

The out-of-box Request Management user role descriptions use these application profiles and capability words. In order to use Request Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

User Role Configuration Management Profile Service Desk Profile Incident Management Profile Problem Management Profile Change Management Profiles Request Management Profiles Service Level Management Profile Contract Management Profile Capability Words
request administrator configuration administrator service desk agent incident coordinator problem coordinator SD agent/manager request admin DEFAULT DEFAULT partial.key;
change request;
change task;
problem management;
expedite change;
ChMAdmin;
OCMAdmin;
OCML;
OCMO
OCMQ
incident management
user.favorites
request approver DEFAULT DEFAULT DEFAULT DEFAULT DEFAULT request approver DEFAULT DEFAULT partial.key
problem management
inventory management
change request
change task
OCMQ
OCML
query.stored
user.favorites
incident management
request coordinator DEFAULT DEFAULT DEFAULT DEFAULT DEFAULT request coordinator DEFAULT DEFAULT partial.key
OCML
OCMO
OCMQ
change request
change task
problem management
user.favorites
incident management
request helpdesk tech DEFAULT DEFAULT DEFAULT DEFAULT DEFAULT request tech DEFAULT DEFAULT partial.key
problem management
inventory management
change request
change task
OCMQ
OCML
query.stored
user.favorites
incident management
request procurement mgr. coordinator initiator initiator reviewer initiator request receiver DEFAULT contract specialist partial.key
problem management
inventory management
change request
change task
OCMQ
OCML
query.stored
incident management
OCMO
user.favorites
request reviewer DEFAULT DEFAULT DEFAULT DEFAULT DEFAULT request reviewer DEFAULT DEFAULT partial.key
problem management
inventory management
change request
change task
OCMQ
OCML
query.stored
user.favorites
incident management
requestor DEFAULT DEFAULT DEFAULT DEFAULT DEFAULT requestor DEFAULT DEFAULT partial.key
problem management
inventory management
change request
change task
OCMQ
OCML
query.stored
user.favorites
incident management