Administer > Application Setup > Controlling user access and security > User roles > Request Management user role descriptions

Request Management user role descriptions

The following table describes the responsibilities of the HPE Service Manager Request Management user role descriptions.

Role Responsibilities
Request Administrator
  • Administer Request Management applications.
Request Approver
  • Approve requests before they can be processed and filled.
Request Coordinator
  • Coordinate requests. May also be responsible for receiving things into inventory.
Request Helpdesk Tech
  • Provide helpdesk assistance for opening new item requests.
  • Process service requests.
  • Oversee the request process through its cycle back to the customer.
Request Procurement Manager
  • Process requests through the system.
  • May be required to update inventory data when requested items arrive.
Request Reviewer
  • Evaluate a Request Management quote for potential errors. A reviewer may not necessarily have approval rights.
Requestor
  • Initiate a request through Request Management and search and view request records.