Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Controlling user access and security > User roles > Problem Management user role descriptions

Problem Management user role descriptions

The following table describes the responsibilities of the HPE Service Manager Problem Management user role descriptions.

Role	Responsibilities
Problem Manager	Prioritize and plan problems registered by the Problem Coordinators Communicate with stakeholders if required Inform the Change Manager if required Defer Problems if needed Decide on investigation of Known Errors Register Request for Changes or Service Requests to solve known errors Conduct problem review and document lessons learned Close problem and inform stakeholders Monitor problem and known error resolution progress and perform required action
Problem Coordinator	Periodically perform analysis to see if new problems need to be registered Register problems Assign work to Problem Analysts and coordinate Root Cause Analysis Register known errors Inform Problem Manager Assign known error to Problem Analyst Validate proposed solutions to known errors Validate outcome of closed changes and close known error Validate that a problem is solved.
Problem Analyst	Investigate and diagnose assigned problems for workarounds and/or root causes Review and accept or reject assigned known errors Investigate and diagnose assigned known errors and propose solutions and workarounds Implement corrective actions and close known error