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A single word | cat
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"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Topics that contain one string and do not contain another | ^ (caret) |
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A combination of search types | ( ) parentheses |
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- Change Management overview
- Change Management overview
- Hover-over forms for change records
- Managing approvals in Change Management
- Message Group Definition record
- Managing categories and phases
- Background processing
- Managing Change Management messages
- Managing events
- Managing alerts
- Change workflows
- Change identifiers
- Time and date stamps
- Assessment capability
- Change prioritization
- Change scheduling
- Change records and CIs
- Role-based authorization
- Change notification and escalation
- Change Management Audit trail
- Change archival
- Change Access Control
- Management reports generation
Managing alerts
Alerts trigger a series of checkpoints in a change or task to ensure that the required work activities occur within the specified time frames. Alerts serve as reminders to keep a change or task on schedule.
Alerts are timed or delayed conditions that are true or false. Requests for change proceed in phases, according to a predefined schedule. Alerts monitor the progress of these phases. An alert condition becomes true when circumstances require an automated response. Change Management treats it as an event, and sends the predefined notifications. For example, the late notice alert notifies a designated management group that a request for change is overdue for approval, and updates the alert status to include late notice.
Users can define any number of standard or customized alerts for any phase, control who is notified for each alert, and control the naming convention used for the alert itself. Alerts support other functions within the system.
Function | Description |
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Alert messaging | The event manager generates messages to designated recipients as a result of an alert, which updates the original request. |
Batch scheduling | Change Management schedules all alerts associated with a phase at once when the phase occurs. |
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