Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Manager Collaboration > Navigating the UI

Navigating the UI

This section introduces the UI of HPE Service Manager Collaboration.

Collaboration buttons in the Service Manager UI

The Collaboration buttons embedded in the Service Manager UI are illustrated in the following screenshot:

Callouts	Button	Description
1	Collaboration notifications	Click to display or hide the notification list for new conversation invitations and incoming messages. This icon is gray when there is no open conversation. See Check updated conversations for more information.
2	Notification badge	Displays the number of new conversation invitations and incoming messages in the updated conversations. If the count exceeds 99, the number is displayed as N. See Notifications for more information.
3	User Information	Click to display or hide the User Basic Information Card. See Display user information for more information.

Conversation window

The Service Manager Collaboration conversation window is illustrated in the following screenshot:

Callouts	Component	Description
1	Conversation tab	Click to switch between multiple conversations that are currently open. The active conversation appears in dark gray and inactive conversations appear in light gray. The corresponding record ID is also displayed on this tab. Note Service Manager Collaboration displays the last received message on the Conversation tab of the inactive conversations. Long messages are displayed as an ellipsis on the Conversation tab.
2	Conversation window header	Header of the conversation window.
3	Record ID and title	ID and title of the record that the conversation belongs to. Click the record ID to open the record. Note The record can only be opened by the users with the corresponding authorization to view these types of records.
4	Add Participant	Click to open the Participant window so as to add one or more participants to the conversation. See Invite Participants for more information.
5	Quit Conversation	Click to leave a conversation. You will no longer receive messages or notifications from this conversation. See Quit a conversation for more information.
6	Minimize conversation window	Click to minimize the conversation window. When a conversation window is minimized, the incoming messages and new conversation invitations are displayed as notifications.
7	Thumbnails of participants' photos	Thumbnails of the participants' photos in the current conversation. If there are more than four participants, only the photos of the first four participants are displayed. When hovering your mouse over the photo thumbnails, the participants name list is shown.
8	Close conversation tab	Click to close the conversation tab. When a conversation tab is closed, the incoming messages and new conversation invitations are displayed as notifications. Note This button is visible for mouse-over only. If there is only one conversation in the conversation window, click this button to minimize the conversation window.
9	Notification badge	Displays the number of new conversation invitations and incoming messages in the updated conversations. If the count exceeds 99, the number is displayed as N... . See Notifications for more information.
10	Conversation area	Displays all the conversation activities.
11	Text input area	Type your input in this area.

Participant window

The Participant window is illustrated in the following screenshot:

Callouts	Component	Description
1	Search participant	Type a user’s email address or a user name in this field to automatically display the search result. See Invite Participants for more information.
2	Suggested participant list	Displays the suggested participants. Service Manager Collaboration retrieves participants based on the Suggested User Fields configuration that is associated with the record type. See Invite Participants and Add supported record types for more information.
3	Add/Remove button	Click to add/remove the selected participants. See Invite Participants and Remove Participants for more information.
4	Suggested participant group title	Displays the title of the suggested participants group. To customize this title, see step 9 in Add supported record types.

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