Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > HPE Business Service Management (BSM) > BSM Business Impact Reports (BIR) > Launch a Business Impact Report from an incident

Launch a Business Impact Report from an incident

Applies to User roles:

Service Desk Agent

Note Make sure that an SMBIR integration instance is enabled in Integration Manager before performing the steps below.

To launch a Business Impact Report from an incident:

Log on to the Service Manager Web client.
From Incident Management, search for an incident record and open it.
Click More and then select Launch Business Impact Report.
If LW-SSO is enabled in both Service Manager and BSM, the summary information from BSM about business CIs that are affected by the affected CI of the incident is displayed. If LW-SSO is not enabled, a BSM login page displays, and the business impact summary information displays after you log on.