Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management workflows and user tasks > Change approval (ST 2.4) > Approve multiple change requests

Approve multiple change requests

Part of Workflow(s):

Change approval (ST 2.4)

Applies to User Roles:

Change Approver

You can approve multiple change requests by using mass approval. When you select the Mass Approve option, all the requests on the list that are waiting for your approval are immediately approved.

To approve multiple change records, follow these steps:

Click Change Management > Changes > Search Changes.
Use search or advanced search to find one or more records.
Click Mass Approve in the More Actions menu to approve all records in the list that are pending your approval.

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