Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management workflows and user tasks > Change approval (ST 2.4) > Process an approved, denied, or retracted change

Process an approved, denied, or retracted change

Part of Workflow(s):

Change approval (ST 2.4)

Applies to User Roles:

Change Manager

After a change is approved, denied, or retracted by the Change Approver, you can move it to the applicable phase. If the change is approved, update the change and move it to the Implementation procedure. If the change is denied or retracted, return the change to the Change Assessment and Planning procedure for updates or reject the change.

To process an approved, denied, or retracted change, follow these steps:

From your To Do Queue, select Change from the Queue list and All Open Changes from the View list.
Select a change request to view its detail.
Review the Approval Status field.
If the change was approved by all approvers:
1. In the Activities section, select an update type from the New Update Type list and then type the approval information in the New Update field.
2. Click Close Phase. HPE Service Manager closes the current phase, and it may move the change to the next phase, depending on the phase configuration and work flow.
If the change was denied or retracted by all approvers:
1. In the Activities section, select an update type from the New Update Type list and then type the denial or retraction information in the New Update field.
2. If the change was denied or retracted because of impact, risk planning, or scheduling issues, click More or the More Actions icon and then select Change Phase. Change the phase to the phase used for assessment and planning.
3. If the change was denied for a reason other than impact, risk planning, or scheduling, click More or the More Actions icon and then select Reject to reject the change request.
4. Open the Activities section to provide a reason for the rejection.
  
  The change is now closed.

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