Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management workflows and user tasks > Change approval (ST 2.4) > Prepare a change for approval

Prepare a change for approval

Part of Workflow(s):

Change approval (ST 2.4)

Applies to User Roles:

Change Manager

After a change is planned and scheduled by the Change Coordinator, it moves to the Prepare for Change Approval phase. During this phase, the Change Manager reviews the change for completeness and validity and then rejects or updates the change or prepares the change for approval.

To prepare a change for approval, follow these steps:

From your To Do Queue, select Change from the Queue list and All Open Changes from the View list.
Expand Phase: Prepare for Change Approval from the record list, and click a change request to view its detail.
Review the change to verify that it is valid. Reasons a change could be considered invalid are if the information is not complete, it is not compliant with change and company policies, or it has already been raised and rejected in an earlier phase.
If the change is not valid, select Reject from the More Actions menu on the details toolbar to reject the change. In the Rejection Details wizard, type the reason for the rejection and then click Finish.
If the change is valid, assess the change impact and risk categorization.
If you disagree with the impact assessment and risk categorization:
1. Update the description with the reason you disagree.
2. From the More Actions menu on the details toolbar, click Change Phase > Change Assessment & Planning. HPE Service Manager returns the change to the Change Assessment and Planning phase.
If you agree with the impact assessment and risk categorization, review the change schedule and plan.
If you disagree with the change schedule and plan:
1. Update the description with the reason you disagree.
2. From the More Actions menu on the details toolbar, click Change Phase > Change Assessment & Planning. Service Manager returns the change to the Change Assessment and Planning phase.
If you agree with the schedule and change plan, determine the level of authorization based on the type, size, or risk of the change, and then select the change approvers.
Determine whether a Change Advisory Board (CAB) meeting must be scheduled to discuss the change approval or if the change can be authorized by using email or using the automatic notification system.
Click Close Phase. Service Manager moves the change to the Change Approval phase.

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