Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management workflows and user tasks > Emergency change handling (ST2.7) > Log an emergency change

Log an emergency change

Part of Workflow(s):

Emergency change handling (ST 2.7)

Applies to User Roles:

Change Manager

If an IT incident is negatively impacting the business at a high severity level, the Incident Coordinator may escalate it and create an emergency change. The Incident Manager will notify you of the new change and inform you that the emergency change procedure must be started.

To log an emergency change, follow these steps:

From your To Do queue, select Change from the Queue list.
Click Search, and then select the Emergency Change check box.
Click Search to display a list of emergency changes.
Select a change request record to view its details.
Discuss the requirements with the Incident Manager, and then select or revise the values in the Impact and Risk Assessment fields based on your assessment.
Discuss the implementation with the Change Analyst, and then complete the Planned Start date, Planned End date, and Affected CI(s).
Click Close to forward the change to the Change Approval phase.

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