Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management workflows and user tasks > Emergency change handling (ST2.7) > Recategorize an emergency change

Recategorize an emergency change

Part of Workflow(s):

Emergency change handling (ST 2.7)

Applies to User Roles:

Change Manager

The Emergency Change Approval Board (E-CAB) may decide that a change originally logged as an emergency change is not that critical anymore, and should in fact be treated using the normal change procedure. The Change Manager registers the results of their decision and recategorizes the emergency change.

To recategorize an emergency change, follow these steps:

From your To Do queue, select Change from the Queue list and Emergency Changes from the View list.
Use search or advanced search to find one or more records.
Click a emergency change request to view the details.
Uncheck the Emergency Change check box.
Change the value in the Urgency field to an appropriate value.
Update the change with the decisions made in the E-CAB meeting.
Check the Assignment, Affected CI, and other fields to see whether any changes are necessary.
Schedule the change by entering dates in the Planned Start field and the Planned End field.
Click Save.
Click Close Phase to close the current phase.

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