Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management administrator tasks > Suspend an incident

Suspend an incident

Applies to User Roles:

System Administrator

If you need to suspend the activity of an incident record, you can choose to suspend the incident and select a time when the status of the record should become active again.

To suspend an incident:

Click Incident Management > Search Incidents.
Use search or advanced search to find one or more records.
Select the record to display it in the Incident form.
Click More or the More actions icon and select Suspend Incident.
Select a date in the Reactivate Time field when the incident record should be reactivated to an active status. The reactivate date and time display.
Incident Management provides a short comment in the Justification field. If you need to add more information to justify suspending the incident record, you can add it here.
Click Save. The Ticket Status field has been updated to Suspended.

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