Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management administrator tasks > Problem Control phases > Add a problem Control phase

Add a problem control phase

Applies to User Roles:

System Administrator>

Problem Management phases are the activities in the life cycle of a problem. The out-of-box Information Technology Infrastructure Library (ITIL) workflow category matches the best practice recommendations of the ITIL process and the out-of-box HPE Service Manager process.

To add a problem control phase:

Click Problem Management > Administration > Problem Control Phases.
Use search or advanced search to find one or more records. A list of problem control phases opens. You can customize these phases by adding a new phase, deleting a phase, or editing an existing phase.
Open a blank search form to add a new problem control phase record. When you finish adding information to create the new record, click Add.
Enter the following information to create the new problem control phase record.
- Type a phase Name.
- Type a phase Description.
- Type the name of the Form to associate with this phase.
- Type the link record to use to Link to Tasks.
- On the Controls tab, type false to override the default value of true in the following fields:
  - Update
  - Close
  - Reopen
  - Open Tasks
  - Create Known Error
Select the Alerts tab to specify the name of one or more alerts that trigger when the new phase occurs.
To specify when HPE Service Manager should automatically post information to the knowledgebase, type true or false in the following fields:
- On Open
- On Update
- On Close/Next Phase
Click Add A message appears, confirming that the problem control phase record is added.
Click OK.

Send Help Center feedback