Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management administrator tasks > Problem Control phases > Edit a Problem Control phase

Edit a Problem Control phase

Applies to User Roles:

System Administrator>

As you reevaluate your organization's requirements, you may determine that you want to edit a Problem Control phase in order to update the defined activities in the life cycle of a problem.

To edit a Problem Control phase:

Click Problem Management > Administration > Problem Control Phases.
Use search or advanced search to find one or more records.
Select a target record to make your edits. You can customize these phases by adding a new phase, deleting a phase, or editing an existing phase.
Add or change information in the selected problem control phase record.
When you finish with your edits, click Save.
Click OK.

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