Delete a Problem Control phase

As you reevaluate your organization's requirements, you may determine that an existing Problem Control phase is no longer part of the problem life cycle. In that case you can delete the Problem Control phase record.

Warning: Make sure you delete the Problem Control phase record that you intend to delete. If you delete the wrong record, you must add the record again.

To delete a Problem Control phase record:

1. Click Problem Management > Administration > Problem Control Phases.

2. Use search or advanced search to find one or more records.

3. Select the target record from the list to delete.

4. Click Delete. A confirmation message appears, which asks you to verify that you want to delete this record.

5. Confirm your intended action, as follows;
   • Click Yes to confirm the record deletion.
   • Click No to cancel the record deletion.
6. Click OK to exit.