Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user tasks > Problem resolution > Known error solution acceptance > Assign a known error record to schedule a fix

Assign a known error record to schedule a fix

Part of Workflow(s):

Known error solution acceptance (SO4.6)

Applies to User Roles:

Problem Manager

When you have validated a solution to a known error problem and determined that the required approach can be resolved by a Problem Analyst, do the following:

Click Problem Management > Error Control > Search Known Errors.
Use search or advanced search to find one or more records.
Select a known error record in the Known Error Solution Acceptance phase from the record list.
Click Next Phase to advance the phase of the known error record to Known error resolution.
The Problem Coordinator for the group displays in the Problem Coordinator field. If you need to reassign this known error record to a different coordinator, click Fill to generate a record list of Problem Coordinator names and choose one.
Note the resolution information from the problem management meeting.
- In the Activities section, click New Update Type and then select Problem meeting.
- Type notes in New Update to add information about the proposed fix and requested fix date. The Problem Coordinator uses this information to schedule the fix for a Problem Analyst to resolve.
Click Save & Exit. The system notifies the Problem Coordinator of this updated record.

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