Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user tasks > Problem resolution > Known error solution acceptance > Defer a known error and the related problem

Defer a known error and the related problem

Part of Workflow(s):

Known error solution acceptance (SO4.6)

Applies to User Roles:

Problem Manager

If you determine that a solution will not be implemented for now, you can defer a known error and the related problem for a specified period of time. Determine a date by which the problem and known error must be reviewed for additional actions, and then update the known error record and related problem record with current information.

To defer a known error and the related problem:

Click Problem Management > Error Control > Search Known Errors.
Use search or advanced search to find one or more records.
Select the target record.
In the Status field list, select Deferred.
In the Priority field, update the priority code.
Enter the update type and reasons why the problem is being deferred.
1. In the Activities section, select Problem deferral in the New Update Type field.
2. In the New Update field, type notes to add information about the reasons why the problem is being deferred and the proposed schedule of when the problem can be resolved.
Update the related problem record.
1. In the Related Records section, double-click the problem record.
2. In the Problem Details section, update the Solution Identified Datefield with the date by which the problem and known error should be reviewed for additional actions.
3. In the Activities section, select Problem deferral in the New Update Type field list.
4. In the New Update field, type notes to add information about the reasons why the problem is being deferred and the proposed schedule of when the problem can be resolved.
5. Click Save & Exit. The system notifies the Problem Coordinator and returns to the list of known error records.

Send Help Center feedback