Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Delete a Problem Management category
Applies to User Roles:
System Administrator>
As you reevaluate your organization's requirements, you may determine that a Problem Management category is no longer needed and want to delete the category.
Warning: Make sure you delete the category that you intend to delete. The workflow of problem records is affected by the Problem Management category that you choose. Deleting a category affects those records.
To delete a Problem Management category:
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Click Problem Management > Administration > Problem Control Categories.
Note: You can also choose Error Control Categories or Problem Task Categories.
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Use search or advanced search to find one or more records.
- Select a category from the list to delete.
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Click Delete. A confirmation message appears, which asks you to verify that you want to delete the selected category.
- Click OK to exit.
We welcome your comments!
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