Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management administrator tasks > Problem Management categories > The default Problem Management category

The default Problem Management category

Problem Management has a default out-of-box category for problems, tasks, and known errors. If you add multiple categories, there is a change Category menu option that the system administrator can enable to ensure that users can switch categories for a problem, task, or known error record.

It is also important to have a default category specified in the Environment record. Problem Management requires a category value when it searches for problem or known error records. For systems with existing rootcause records that upgrade to HPE ServiceCenter 6.x, these records do not have any associated category. Choosing a default category ensures that an administrator will not have to manually add a category value to each legacy record.

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