Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management administrator tasks > Problem Management categories > Disable a Problem Management category

Disable a Problem Management category

Applies to User Roles:

System Administrator>

As you reevaluate your organization's needs, you may determine that you need to disable a Problem Management category that you no longer want active.

Warning: If you disable a Problem Management category, be sure you enable another Problem Management category. The workflow for a problem record can be affected.

To disable a Problem Management category:

Click Problem Management > Administration > Problem Control Categories.

Note: You can also choose Error Control Categories or Problem Task Categories.
Use search or advanced search to find one or more records.
Select a target record from the list to disable.
Clear the Active checkbox to disable the category.
Click Save.
Click OK.
Enable another Problem Management category, as the workflow for a problem record can be affected.

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