Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management overview > Problem Management phases > Problem Management searches > Posting to the central Knowledge Base

Posting to the central Knowledge Base

Administrators can enable automatic or manual posting to the Knowledge Base by setting options in the environment record, phase record, or user profile record.

Type of posting	Required action	Setting	Comments
Automatic	Click System Administration > Ongoing Maintenance > Environment Records > Problem Management Environment.	Select Automatically Post to Knowledge Management.	Required for automatic posting.
	Click Problem Management > Administration > Problem Control Phases.	Specify true in one or more fields in the Post problem Information to Knowledgebase section.	Specifies additional filtering criteria for automatic posting from problem records.
	Click Problem Management > Administration > Error Control Phases.	Specify true in one or more fields in the Post Known Error Information to Knowledgebase section.	Specifies additional filtering criteria for automatic posting from known error records.
Manual	Click System Administration > Ongoing Maintenance > Profiles > Problem Management Profiles	Select Post to Knowledge.	Required for manual posting.

Note: You can enable either automatic or manual posting, or both.

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