Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user tasks > Problem investigation and diagnosis > Access the knowledgebase

Access the knowledgebase

Part of Workflow(s):

Problem investigation and diagnosis (SO4.3)

Applies to User Roles:

Problem Analyst

Problem Coordinator

Problem Manager

The central knowledgebase is the default database for any knowledge search in HPE Service Manager. You can search the knowledgebase by using the standard Service Manager knowledge application, or you can choose other knowledgebases to search.

To access the Service Manager knowledgebase:

Click Problem Management > Problem Control > Search Knowledge Base.
Use search or advanced search to find one or more records. For example, type a word or phrase in the Search for field.

Note: You can search for one of the following libraries.
- Knowledge Library
- Known Errors
- Problems
- Incidents
- Interactions

A list of solution records opens.

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