Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user tasks > Problem and known error monitoring > Set a reminder for a problem record

Set a reminder for a problem record

Part of Workflow(s):

Problem and known error monitoring (SO4.9)

Applies to User Roles:

Problem Analyst

Problem Coordinator

Problem Manager

You can set a reminder to notify you if an existing problem record meets certain conditions by a specified time. For example, you may want to be reminded if a problem is still open or is not updated by a given date.

When you set the reminder, you can choose when and how you want to be notified. You will find this particularly helpful for persistent problems that need your immediate attention.

To set a reminder:

Click Problem Management > Problem > Search Problems.
Use search or advanced search to find one or more records.
Select a problem from the list of records.
Click More or the More Actions icon and select Set Reminder.
In the Set Reminder area, choose one of the following:
- Remind At: To set a reminder for a particular day and time. Click Fill to display a calendar to choose a date and time for the reminder.
- Remind In: To set the reminder to occur after a particular time interval. If you choose this option, you must specify the time interval in hours, minutes, and seconds using the 00:00:00 format. You must also select a shift to specify the work schedule that this time interval is Based On.
- Remind if: To select a condition of when the reminder should occur.
  - Always (the default value)
  - Problem has not been updated
  - Problem is still open
  - Problem is still assigned to me
In the Pop-up Message area, select the type of notification.
- Pop-up
- Page
- Email
- SM Mail
If you selected Pop-up or Page, type the message in the Message field that you want to appear in the reminder.
If you selected Email or SM Mail, do the following:
- Type a title for the mail in the Title field.
- Select the type of mail message to send in the Message Type area.
Click OK.

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