Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management overview > Problem Management profiles > Using Problem Management profiles

Using Problem Management profiles

Each HPE Service Manager user must have an operator record to log in and use Service Manager applications. The operator record defines the access rights and security settings for each user. To enable access to Problem Management:

Select a User Role in the Application Profile section of the operator record that includes a Problem Management profile and the Problem Management capability word. A user role is a template of multiple application profiles and capability words in a single file that defines a business function or set of responsibilities. For example, the System Administrator user role (SYSADMIN) enables administrative access to all Service Manager applications, including Problem Management, and capability words for complete access, all privileges, and all views. Other user roles are more restrictive and may not include access to Problem Management.
Select a Problem Profile in the Application Profile section of the operator record. Profiles enable you to control access, privileges, and views only for Problem Management. You can choose a standard user role but select a different Problem Management profile to customize access for a single operator.

You can also create a custom Problem Management user profile. Click Problem Management > Administration > User Profiles.

Profile options

Problem Management profile records contain options that enable a Problem Manager to configure access privileges for problem, task, or known error records. Options enable a user to switch categories or override the pre-defined phase progression for problem, task, or known error records. Some actions do not appear on the More Actions menu unless you enable them in the user profile record. For example, options to change phases or categories appear only if enabled.

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