Add a Problem Management profile

Problem Management profiles enable administrators to selectively assign access and security to users through the interaction of user roles and profiles. You can add Problem Management profiles to the out-of-box profiles.

Note: If you are not sure what information is available in the fields on the tabs you select, you can click Fill to generate a record list of possible options, and then choose one.

To add a new profile:

1. Click System Administration > Ongoing Maintenance > Profiles > Problem Management Profiles.
2. In the Profile Name field, type the name of the new profile.
3. Select the applicable security, forms, and problem matching options for the profile.
4. Select the Problem Tasks tab to enable privileges for tasks related to problems.
5. Select the Known Errors tab to enable privileges for options related to known errors.
6. Select the Known Error Tasks tab to enable privileges for tasks related to known errors.
7. Click Add.
8. Click OK.

To use an existing profile to add a new profile:

1. Click System Administration > Ongoing Maintenance > Profiles > Problem Management Profiles.
2. Use search or advanced search to find one or more records.
3. Select a profile from the list that most closely matches the profile you want to add.
4. In the Profile Name field, type the new name of the profile you want to add.
5. Add or change information on the form to select the applicable security, forms, and problem matching options for this new profile.

6. Click Add.

   Caution: Make sure that you do not click Save because doing so will replace the existing profile with the new profile you are attempting to add.

7. Click OK.