Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management administrator tasks > Update a Problem Management profile record

Update a Problem Management profile record

Applies to User Roles:

System Administrator>

As the System Administrator, you can edit Problem Management profiles to meet the needs of each assignment group. You can edit settings for known errors, problems, or problem tasks.

Note: You must set profile privileges separately for each record type.

To update a Problem Management profile record:

Click System Administration > Ongoing Maintenance > Profiles > Problem Management Profiles.
Use search or advanced search to find one or more records.
Select a record from the list.
Add or change information on the form.

Note: If you select Lock on Display for a user profile, the second user to display a record in use has read-only access.
When you are finished with your updates, click Save.
Click OK.

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